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Tidyden members

Tidyden has partnered with upcover to help you find simple, affordable and quality insurance.
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CLAIMS

Examples of claims

Accidental damage to client property

Scenario: While cleaning a client’s office, a cleaner accidentally knocks over and breaks a decorative glass vase.

Why It’s Covered: The policy covers defence costs and settlement payable for accidental damage to third-party property caused by your cleaning activities.

Injury to a member of the public

Scenario: A client slips on a recently mopped floor at a shopping centre before warning signs could be placed.

Why It’s Covered: Public liability insurance covers defence costs and settlement payable for personal injury to third parties resulting from negligence during your cleaning operations.

Damage to property in your care or control

Scenario: While cleaning a client’s home, a cleaner agrees to move a laptop off a desk and accidentally drops it, causing damage.

Why It’s Covered: Most policies include cover for damage to property temporarily in your care, custody, or control, subject to sub-limits and exclusions.

Damage during loading or unloading

Scenario: While unloading carpet cleaning equipment from a van, a cleaner accidentally scratches a client’s car parked nearby.

Why It’s Covered: Standard public liability policies generally extend to liability for property damage occurring during the loading or unloading of vehicles used in the course of business.
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FAQs

Commonly asked questions

What Public & Products Liability insurance is available through upcover?

Through our Insurance Partners, we can find Public & Products Liability cover that fits your business needs. This insurance is there to protect you if someone gets hurt or their property gets damaged because of your business activities – whether that's a customer visiting your shop, someone tripping over your equipment at their workplace, or a product you've sold causing an injury. It covers the legal costs of defending yourself, plus any compensation you might need to pay if you're found responsible.

Think of everyday scenarios: a customer slips on a freshly mopped floor, you accidentally damage a client's property while working at their site, or something you've sold doesn't work as expected and causes harm. These things happen, even in the best-run businesses. Your insurance would typically help with legal bills and compensation costs, though every policy is different – some situations won't be covered (like giving professional advice, which needs Professional Indemnity cover instead). If your business deals with customers face-to-face, works at other people's premises, or sells products, this cover is worth considering. The upcover team can help you understand what protection makes sense for your specific business.

What is a certificate of currency?

A Certificate of Currency is issued by an insurance company and is something you can use as proof that your existing insurance policy is valid. It contains all the information regarding your policy. You may be asked from time to time to prove your insurance - for loans to your business, for landlords of your premises, or for certain clients you might have. The moment you purchase your insurance from upcover you can send your proof of insurance to whoever requires it, at just a click of a button.

How can I make a claim?

You can make a claim by filling up this online form here.

Just answer a few simple questions and submit your claims form in minutes.