Claims & Support

Notify

Notify us of a claim

Claims are managed by insurers according to the policy terms, including definitions, conditions, exclusions, and limits. upcover assists with claim notification and communication during the process

Cyber

Use this form for data breaches, cyberattacks, ransomware, phishing, privacy incidents or system outages. If cyber cover is included within a broader technology or investment policy, start here.

Best for cyber incidents affecting your systems, data, money or online operations.

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START A CYBER CLAIM

General Business & Liability

Use this form for public or product liability, property damage, theft, business interruption, tools, equipment, cargo, travel, environmental or other general business losses.

Best for Public & Products Liability, Business Pack and most property or equipment policies.

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START A GENERAL CLAIM

Professional & Management Liability

Use this form when someone says your advice, services, professional work or business decisions caused a loss. You can also report a complaint, allegation, investigation or issue that could turn into a claim.

Have Professional Indemnity cover? This is the form for you.

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START INDEMNITY CLAIM

Health, Care & Injury

Use this form for claims connected with healthcare, treatment or professional care, including Allied Health and Medical Malpractice. Also use it for personal accident, sickness or workers compensation claims.
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Best for health professionals, care providers and workplace injury or sickness claims.

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START A HEALTH CLAIM

Commercial Motor

Use this form for accidents, theft, fire or damage involving a business car, ute, van, truck, bus or fleet vehicle.

Best for Commercial Motor and Fleet Insurance claims.

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START A MOTOR CLAIM

NOT SURE WHICH FORM TO USE?‍

Check the cover name on your policy schedule. If it still isn't clear, call us on 1300 872 683 or email support@upcover.com. We'll help you choose the right form.

Claims disclaimer: Choosing a form does not confirm that your claim is covered. Your insurer will assess the claim under your policy terms, conditions, exclusions and limits. Upcover can help with claim notification and communication during the process.

FAQ

Claims FAQ’s

How do I make a claim?

General FAQ’s

Who is upcover?

What is a Certificate of Currency?

What is a retroactive date?

How quickly do I need to report an incident to my insurer?

© 2026 upcover Pty Ltd ABN 17 628 197 437, Corporate Authorised Representative (CAR 1299211) of Experience Insurance Services Pty Ltd ABN 41 657 596 506, AFSL 539078. upcover arranges insurance products with selected insurers and underwriters. upcover does not compare all general insurers or insurance products available in the market.

The information contained on this website is general advice only and has been prepared without taking into account your individual needs, objectives and financial situation. It should not be relied upon as advice. All insurance products are subject to the terms, conditions, limits and exclusions contained in the relevant policy wording and Product Disclosure Statement. Before deciding whether a particular insurance product is right for you, please consider your personal circumstances and read the relevant Product Disclosure Statement, Target Market Determination, Policy Wording, and Financial Services Guide.

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