How To Handle A Disgruntled Employee?
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Is one of your employees creating a toxic work environment?
Your employee could be angry for a legitimate reason. Perhaps their workload is unmanageable, or they don’t feel supported as much as they should be. But of course, they might also have personal issues affecting their behaviour at work.
While employees have a right to be angry and express their feelings, they shouldn’t do it in an aggressive or toxic way.
So, if that’s the case, what should you do?
Here are five tips to help you handle a disgruntled employee.
Stay Calm And Professional
While it can be difficult to stay calm and remain professional if your employee is yelling or swearing, as an employer, your responsibility is to handle the situation calmly and professionally.
Staying calm is the best way to de-escalate the situation because it’ll allow you to build trust and encourage your disgruntled employee to adopt a calmer tone to express themselves.
Address The Issue Quickly
As soon as you notice an employee is becoming less engaged and committed, seems dissatisfied, and looks unhappy in the workplace, it’s time to address it. Letting the issue fester will only worsen things and allow their anger to build up.
So, nip it in the bud by addressing the problem head-on and from the get-go. Ask them if they have any concerns, listen to them, and acknowledge their feelings. Not only can this help you understand the root problem and correct it early on, but it can also make them feel appreciated and heard.
Keep It Private
It can be humiliating for employees to share their feelings in front of their colleagues. Besides, it can upset other employees and deter them from sharing their concerns or issues with you. And as if it wasn’t enough, it could also lead them to either gang up on your disgruntled employee, making matters worse, or side with them.
So, regardless of the situation, discuss concerns and issues privately. It could be your office or a meeting room, for instance. These things are best tackled face-to-face, so only do it online or over the phone if you don’t have any other option.
Discuss A Plan Of Action With Them
If you feel like the employee is willing to discuss calmly, suggest that you work together on an actionable plan to improve things at work for them.
Put together a detailed plan with tangible tasks and steps you’ll take to ensure the situation is fixed.
For instance, if your employee has too much work, you could ask them to only tackle urgent tasks while you put out an ad to hire someone part-time to help with the workload.
No matter the problems they’re facing, seeing you’re working on getting them resolved will help de-escalate the situation and allow them to thrive in the workplace.
If you feel like your employee isn’t open to finding a solution to fix their issues, it might be time to terminate their employment.
But for this to happen smoothly, you need to document all the conversations you’ve had with them along with their behaviour up until the point you decide to terminate their employment. Record warnings, discussions about the end of their employment, inappropriate behaviour they might have had, and anything that can help you protect your business when terminating their employment.
Business Insurance To Protect Your Employees
While facing disgruntled employees can happen for various reasons, it’s more likely to occur if your employees don’t feel protected if they make a mistake. After all, we’re all humans, and mistakes happen.
Business insurance can protect your staff in the event a client gets injured because of them. Being covered for this type of scenario will help alleviate stress from your employees and ensure they tackle each project with peace of mind.
Plus, it will protect your business and financial assets against legal action.
So, to find the best business insurance to protect your company, jump on our free instant quote generator, where you can get an estimate on market-leading insurance in seconds.
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