Small Businesses
Tech Companies
Motor & Fleet

Common industry risks   

Understanding the risks in your industry and how our comprehensive coverage responds to protect your business.

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The Risks

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Risks Response

Employment Practices Liability

A staff member alleges unfair dismissal, workplace bullying, harassment or discrimination and pursues a formal claim for compensation.

Employment Practices Liability Insurance may respond to claims arising from alleged unfair dismissal, bullying or discrimination by employees.

Cyber Insurance

A phishing or ransomware event exposes client data, interrupts your systems and triggers urgent response costs and legal action.

Cyber Insurance may respond to breach response costs, ransom payments, legal expenses, damages and regulatory penalties.

Investigation Costs

A formal regulatory inquiry is commenced into your professional activities, client records or conduct, resulting in significant legal costs.

Investigation Costs is a benefit commonly included in Professional Indemnity Insurance, which may cover legal expenses arising from a regulatory inquiry.

Financial Institutions Insurance

An employee or third party uses forged documents, false instructions or fraudulent methods to divert or steal business or client funds away.

Financial Institutions Insurance may respond to direct financial loss arising from employee dishonesty, fraud, forgery or fraudulent instructions.

Professional Indemnity

Advice or professional services are alleged to be unsuitable, negligent or in error, causing client financial loss and a compensation claim.

Professional Indemnity Insurance may respond to claims of alleged negligence or errors in your professional services, including defence costs.

Employment Practices Liability

The Risks

A staff member alleges unfair dismissal, workplace bullying, harassment or discrimination and pursues a formal claim for compensation.

Risks Response

Employment Practices Liability Insurance may respond to claims arising from alleged unfair dismissal, bullying or discrimination by employees.

Cyber Insurance

The Risks

A phishing or ransomware event exposes client data, interrupts your systems and triggers urgent response costs and legal action.

Risks Response

Cyber Insurance may respond to breach response costs, ransom payments, legal expenses, damages and regulatory penalties.

Investigation Costs

The Risks

A formal regulatory inquiry is commenced into your professional activities, client records or conduct, resulting in significant legal costs.

Risks Response

Investigation Costs is a benefit commonly included in Professional Indemnity Insurance, which may cover legal expenses arising from a regulatory inquiry.

Financial Institutions Insurance

The Risks

An employee or third party uses forged documents, false instructions or fraudulent methods to divert or steal business or client funds away.

Risks Response

Financial Institutions Insurance may respond to direct financial loss arising from employee dishonesty, fraud, forgery or fraudulent instructions.

Professional Indemnity

The Risks

Advice or professional services are alleged to be unsuitable, negligent or in error, causing client financial loss and a compensation claim.

Risks Response

Professional Indemnity Insurance may respond to claims of alleged negligence or errors in your professional services, including defence costs.

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Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.

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Businesses covered

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Products

Coverage for Financial Services

Professional Indemnity, Management Liability, and more for Financial Services from leading insurers

Professional Indemnity

Covers negligence claims from third parties to help protect your business from professional errors

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Management Liability

Bundled insurance for executives and boards incl D&O, EPL, Statutory Liability and Tax Liability insurance

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Employment Practices Liability

Covers wrongful acts such as unfair dismissal or discrimination by employees or contractors

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Cyber & Technology

Includes Professional Indemnity and Cyber & Technology Liability insurance for tech businesses

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Claims examples

Common claims against Financial Services

A few common situations, explained simply, so you know what claims can look like.

Ransomware Locks Files
SCENARIO

One morning you cannot open your practice system. A ransomware note appears and your client folders are encrypted. You pay IT experts to contain the attack, restore data and keep servicing urgent client requests while systems are down.

WHY IT’S COVERED

Cyber Insurance may respond to ransomware and cyber extortion costs, including business interruption losses, extra expenses and digital asset restoration costs.

Funds Transfer Fraud
SCENARIO

You receive an email that looks like a known client, asking you to send a payment from a trust account to new bank details. The message is a fake. The transfer goes out before anyone spots it and you face demands to recover the missing funds.

WHY IT’S COVERED

Cyber & Technology Liability Insurance may respond to losses arising from funds transfer fraud or social engineering where a fraudulent electronic instruction causes a payment loss.

Client Data Breach Costs
SCENARIO

A staff member clicks a phishing link and their mailbox is accessed. Client files with TFNs and bank details are copied. You must investigate what happened, notify affected people and handle incoming complaints while keeping day to day work running.

WHY IT’S COVERED

Cyber & Technology Insurance is designed to respond to breach response costs following a data breach, including forensic investigation, legal advice, client notification costs and regulatory response costs.

Advice Error Complaint
SCENARIO

You lodge a BAS and tax return for a client. Later, they get an ATO adjustment and penalties. They say your calculations were wrong and they relied on your advice, causing a financial loss. They demand settlement or compensation and you need to respond with your working papers.

WHY IT’S COVERED

Professional Indemnity insurance is designed to respond to claims arising from alleged negligence, errors or omissions in your professional services, including defence costs and compensation.

SCENARIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

WHY IT’S COVERED

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

Manual handling damage

SCENARIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

WHY IT’S COVERED

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

SCENARIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

IS THIS COVERED?

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

SCENARIO

One morning you cannot open your practice system. A ransomware note appears and your client folders are encrypted. You pay IT experts to contain the attack, restore data and keep servicing urgent client requests while systems are down.

IS THIS COVERED?

Cyber Insurance may respond to ransomware and cyber extortion costs, including business interruption losses, extra expenses and digital asset restoration costs.

Ransomware Locks Files
SCENARIO

You receive an email that looks like a known client, asking you to send a payment from a trust account to new bank details. The message is a fake. The transfer goes out before anyone spots it and you face demands to recover the missing funds.

IS THIS COVERED?

Cyber & Technology Liability Insurance may respond to losses arising from funds transfer fraud or social engineering where a fraudulent electronic instruction causes a payment loss.

Funds Transfer Fraud
SCENARIO

A staff member clicks a phishing link and their mailbox is accessed. Client files with TFNs and bank details are copied. You must investigate what happened, notify affected people and handle incoming complaints while keeping day to day work running.

IS THIS COVERED?

Cyber & Technology Insurance is designed to respond to breach response costs following a data breach, including forensic investigation, legal advice, client notification costs and regulatory response costs.

Client Data Breach Costs
SCENARIO

You lodge a BAS and tax return for a client. Later, they get an ATO adjustment and penalties. They say your calculations were wrong and they relied on your advice, causing a financial loss. They demand settlement or compensation and you need to respond with your working papers.

IS THIS COVERED?

Professional Indemnity insurance is designed to respond to claims arising from alleged negligence, errors or omissions in your professional services, including defence costs and compensation.

Advice Error Complaint
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Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.

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FAQs

Financial Services insurance queries

How do I make a claim?

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You should notify your insurer as soon as you become aware of a claim or circumstance that may give rise to a claim which could include a client complaint, you discovering an incident or an allegation of harm. Claims should be made in writing and handled in line with the claims notification requirements which will be outlined in your policy wording.
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How do I make a claim?

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What is a Certificate of Currency?

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A Certificate of Currency is issued by an insurance company and is something you can use as proof that your existing insurance policy is valid. It contains all the information regarding your policy. You may be asked from time to time to prove your insurance - for loans to your business, for landlords of your premises, or for certain clients you might have. The moment you purchase your insurance from upcover you can send your proof of insurance to whoever requires it, at just a click of a button.
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What is a Certificate of Currency?

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How quickly do I need to report an incident to my insurer?

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You should notify your insurer as soon as you become aware of any incident, claim, or circumstance that may give rise to a claim. Professional Indemnity insurance typically operates on a "claims made and notified" basis, meaning both the claim must be made against you AND you must notify the insurer during the active insurance period (or discovery period if applicable). Late notification after policy expiry may not be covered unless you have purchased an extended discovery period. Prompt notification is essential to protect your rights under your insurance.
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How quickly do I need to report an incident to my insurer?

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What is a retroactive date?

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A retroactive date is the earliest date from which a claim can arise and still be covered under your policy. Professional Indemnity and certain other claims-made policies will only respond to claims arising from acts, errors or omissions that occurred on or after the retroactive date listed in your policy schedule. If an incident occurred before your retroactive date, it typically will not be covered even if the claim is made during the current policy period. Maintaining continuous cover without gaps helps protect your retroactive date — check your policy schedule or ask your broker if you are unsure of your retroactive date.
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What is a retroactive date?

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What factors might impact the cost of policy premiums of insurance for financial services?

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The cost of insurance for financial services in Australia varies depending on several factors. These typically include the nature and scope of your business activities, annual turnover, number of employees, location, claims history, and the cover limits and the applicable excess. For Commercial Motor cover, insurers also consider vehicle make, model, value, usage and driving history. Where additional covers such as Professional Indemnity or Cyber insurance are relevant to your operations, the services you provide and the sensitivity of data you hold may also affect your premium. Because each business is different, costs can vary significantly and premiums may change at renewal in line with risk and claims experience.
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What factors might impact the cost of policy premiums of insurance for financial services?

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Insight

From our blog

Coverage, risk management and compliance, explained in plain English.

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Apr 8, 2025

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Cyber Insurance

Super Funds Under Attack: Why Cyber Insurance Is Essential

Cyber attacks are happening every six minutes in Australia, and financial institutions are the most recent target. Businesses must recognise that cyber threats are not just an IT issue, they are a financial risk that may cripple operations and destroy customer trust.

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