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Key risks
Understanding the risks in your industry and how our comprehensive coverage responds to protect your business.
Alleged breach of privacy or health records legislation in the handling of sensitive client information, resulting in a claim or complaint.
Professional Indemnity Insurance may respond to claims arising from alleged breaches of privacy or health records obligations.
A complaint about your care services triggers a formal investigation by a regulatory body or professional association, resulting in legal costs.
Investigation Costs is a benefit commonly included in Professional Indemnity Insurance, which may cover legal expenses arising from a regulatory inquiry.
Liability arising if your care work damages a client's belongings, premises or other third party property.
Public Liability Insurance may respond to third party property damage claims arising from your business activities.
Liability arising if a client claims your care advice or professional services caused harm, loss or financial damage, and seeks compensation.
Professional Indemnity Insurance may respond to claims of alleged negligence or errors in your professional services, including defence costs.
Liability arising if your care services cause third party injury or property damage to a client, visitor or member of the public.
Public Liability Insurance may respond to third party injury and property damage claims arising from your business activities.
Alleged breach of privacy or health records legislation in the handling of sensitive client information, resulting in a claim or complaint.
Professional Indemnity Insurance may respond to claims arising from alleged breaches of privacy or health records obligations.
A complaint about your care services triggers a formal investigation by a regulatory body or professional association, resulting in legal costs.
Investigation Costs is a benefit commonly included in Professional Indemnity Insurance, which may cover legal expenses arising from a regulatory inquiry.
Liability arising if your care work damages a client's belongings, premises or other third party property.
Public Liability Insurance may respond to third party property damage claims arising from your business activities.
Liability arising if a client claims your care advice or professional services caused harm, loss or financial damage, and seeks compensation.
Professional Indemnity Insurance may respond to claims of alleged negligence or errors in your professional services, including defence costs.
Liability arising if your care services cause third party injury or property damage to a client, visitor or member of the public.
Public Liability Insurance may respond to third party injury and property damage claims arising from your business activities.
Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.
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Claims examples
Simple, real-world examples to help you understand what claims may involve.
In stop-start traffic on the way to a client visit, you run into the car ahead and crack their rear bumper. The other driver takes your details and makes a claim for repair costs.
Commercial Motor Vehicle insurance may respond to third party property damage claims arising from the operation of your insured vehicle.
You damage your client's stair lift while providing at home nursing services.
Public Liability insurance may respond to claims for accidental damage to third-party property arising from your business activities.
You put the wrong pills in the client's weekly pill organiser causing them to fall sick.
Professional indemnity insurance may respond to claims arising from negligent advice or recommendations made in the course of providing professional services, including associated legal defence costs.
The guardian of your client trips on your client's walking stick that was carelessly thrown in the grass by you as you assisted in setting up an outdoor activity.
Public Liability cover may respond to third-party injury claims arising in connection with your premises or business activities.
A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.
Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.
A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.
Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.
A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.
Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.
Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.
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