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Key risks
Understanding the risks in your industry and how our comprehensive coverage responds to protect your business.
Alleged breach of privacy or health records legislation in the handling of sensitive client information, resulting in a claim or complaint.
Professional Indemnity Insurance may respond to claims arising from alleged breaches of privacy or health records obligations.
A complaint about your social work triggers a formal investigation by a regulatory body or professional association, resulting in legal costs.
Investigation Costs is a benefit commonly included in Professional Indemnity Insurance, which may cover legal expenses arising from a regulatory inquiry.
Liability arising if your social work damages a client's belongings, premises or other third party property.
Public Liability Insurance may respond to third party property damage claims arising from your business activities.
Liability arising if a client claims your social work advice or professional services caused harm, loss or financial damage, and seeks compensation.
Professional Indemnity Insurance may respond to claims of alleged negligence or errors in your professional services, including defence costs.
Liability arising if your social work services cause third party injury or property damage to a client, visitor or member of the public.
Public Liability Insurance may respond to third party injury and property damage claims arising from your business activities.
Alleged breach of privacy or health records legislation in the handling of sensitive client information, resulting in a claim or complaint.
Professional Indemnity Insurance may respond to claims arising from alleged breaches of privacy or health records obligations.
A complaint about your social work triggers a formal investigation by a regulatory body or professional association, resulting in legal costs.
Investigation Costs is a benefit commonly included in Professional Indemnity Insurance, which may cover legal expenses arising from a regulatory inquiry.
Liability arising if your social work damages a client's belongings, premises or other third party property.
Public Liability Insurance may respond to third party property damage claims arising from your business activities.
Liability arising if a client claims your social work advice or professional services caused harm, loss or financial damage, and seeks compensation.
Professional Indemnity Insurance may respond to claims of alleged negligence or errors in your professional services, including defence costs.
Liability arising if your social work services cause third party injury or property damage to a client, visitor or member of the public.
Public Liability Insurance may respond to third party injury and property damage claims arising from your business activities.
Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.
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Claim examples
Examples of claims arising from social work and community support services.
During a home visit, a client trips over a bag left in the doorway by the social worker and sustains an injury. The client makes a claim for medical costs and related losses.
Public Liability insurance is designed to cover third party injury claims and defence costs, arising from your business activities.
Driving to a client appointment, you sideswipe a parked car in a narrow street. The owner gets quotes and says your business should pay for the repairs.
Commercial Motor Vehicle insurance may respond to third party property damage claims arising from the operation of your insured vehicle.
While caring for a patient at their home, you end up damaging their fixtures.
Public Liability cover may respond to claims for accidental damage to third-party property arising from your business activities.
You are supporting a recently bereaved client through a structured care plan. The client later alleges your approach was inappropriate for their circumstances and that your intervention worsened their condition, resulting in the need for additional professional support. The client seeks compensation for the cost of further treatment and related financial loss.
Professional Indemnity insurance may respond to claims arising from negligent advice or recommendations made in the course of providing professional services, including associated legal defence costs.
A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.
Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.
A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.
Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.
A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.
Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.
Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.
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