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Key risks
Understanding the risks in your industry and how our comprehensive coverage responds to protect your business.
Damage to someone else's property while loading or unloading your parked vehicle as part of your business activities, where you are legally liable for the loss.
Some Public Liability and Commercial Motor Vehicle policies may respond to property damage claims arising from loading or unloading your vehicle.
Damage to a client’s property while it is in your possession, not in relation to the services performed.
Public Liability can include coverage for third party property that is damaged while in your possession.
Liability arising from the acts of contractors or sub-contractors carrying out cleaning work on your behalf.
Public Liability can include coverage for work done on your behalf that leads to a liability claim against you.
Liability arising if chemicals or cleaning products you supply are alleged to cause injury or damage.
The policy is designed to cover defence costs and compensation for covered products liability claims.
Liability arising if cleaning work causes third party injury or damage to others' property.
The policy is designed to respond to claims, defence costs and compensation linked to cleaning work.
Damage to someone else's property while loading or unloading your parked vehicle as part of your business activities, where you are legally liable for the loss.
Some Public Liability and Commercial Motor Vehicle policies may respond to property damage claims arising from loading or unloading your vehicle.
Damage to a client’s property while it is in your possession, not in relation to the services performed.
Public Liability can include coverage for third party property that is damaged while in your possession.
Liability arising from the acts of contractors or sub-contractors carrying out cleaning work on your behalf.
Public Liability can include coverage for work done on your behalf that leads to a liability claim against you.
Liability arising if chemicals or cleaning products you supply are alleged to cause injury or damage.
The policy is designed to cover defence costs and compensation for covered products liability claims.
Liability arising if cleaning work causes third party injury or damage to others' property.
The policy is designed to respond to claims, defence costs and compensation linked to cleaning work.
Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.
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Public and Products Liability, Tools of Trade, and more for Cleaning Businesses from leading insurers
Claims examples
Real-world examples of how our insurance helps protect cleaning businesses and their clients.
On the way to a cleaning job, a stone flicks up and cracks your windscreen. The glass is the only damage, but you need it replaced quickly so you can keep moving between jobs and stay on schedule.
Windscreen damage is typically covered under a Comprehensive Motor Vehicle Policy and the basic excess may be waived.
A client asks you to move their laptop and designer bag to a side table while you clean. Your vacuum cord catches the table, the items fall, a tablet inside cracks and the client asks you to cover repairs and replacement.
Care, Custody and Control is a benefit commonly included under Public Liability insurance. It may respond to property damage claims where client property has been left in your care.
You mop an apartment lobby near the lift and the floor stays slick. A delivery driver misses the warning sign, slips, injures their wrist and takes time off work. They claim you didn’t cone the area and seek any settlement or compensation.
Public Liability insurance for cleaners may cover third party injury claims from an occurrence linked to your services.
During a bond clean, your sprayer leaks degreaser onto a polished timber floor. It strips the finish across the hallway and the agent invoices you for sanding, re-sealing and lost rent while repairs are done.
Public Liability Insurance may respond to third party property damage claims arising from your business activities.
A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.
Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.
A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.
Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.
A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.
Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.
Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.
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