Small Businesses
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Common industry risks   

Understanding the risks in your industry and how our comprehensive coverage responds to protect your business.

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The Risks

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Risks Response

Loading & Unloading of Registered Vehicles

Damage to someone else's property while loading or unloading your parked vehicle as part of your business activities, where you are legally liable for the loss.

Some Public Liability and Commercial Motor Vehicle policies may respond to property damage claims arising from loading or unloading your vehicle.

Care, Custody & Control

Damage to a client’s property while it is in your possession, not in relation to the services performed.

Public Liability can include coverage for third party property that is damaged while in your possession.

Vicarious Liability

Liability arising from the acts of contractors or sub-contractors carrying out house cleaning on your behalf.

Public Liability can include coverage for work done on your behalf that leads to a liability claim against you.

Products Liability

Liability arising if chemicals or cleaning products you supply are alleged to cause injury or damage.

The policy is designed to cover defence costs and compensation for covered products liability claims.

Public Liability

Liability arising if house cleaning work causes third party injury or damage to household property.

The policy is designed to respond to claims, defence costs and compensation linked to cleaning work.

Loading & Unloading of Registered Vehicles

The Risks

Damage to someone else's property while loading or unloading your parked vehicle as part of your business activities, where you are legally liable for the loss.

Risks Response

Some Public Liability and Commercial Motor Vehicle policies may respond to property damage claims arising from loading or unloading your vehicle.

Care, Custody & Control

The Risks

Damage to a client’s property while it is in your possession, not in relation to the services performed.

Risks Response

Public Liability can include coverage for third party property that is damaged while in your possession.

Vicarious Liability

The Risks

Liability arising from the acts of contractors or sub-contractors carrying out house cleaning on your behalf.

Risks Response

Public Liability can include coverage for work done on your behalf that leads to a liability claim against you.

Products Liability

The Risks

Liability arising if chemicals or cleaning products you supply are alleged to cause injury or damage.

Risks Response

The policy is designed to cover defence costs and compensation for covered products liability claims.

Public Liability

The Risks

Liability arising if house cleaning work causes third party injury or damage to household property.

Risks Response

The policy is designed to respond to claims, defence costs and compensation linked to cleaning work.

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Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.

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Products

Coverages for Domestic Cleaners

Public and Products Liability, Tools of Trade, and more for Domestic Cleaners from leading insurers

Public & Products Liability

Covers injury & property claims from your services, products or at your business

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Tools of trade

Covers theft, damage or loss to work tools and equipment incl power tools, machinery and laptops

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Commercial Motor Fleet

Covers business vehicles for damage to your vehicle or a third party’s, property damage or injuries to others (excl CTP)

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Tax Audit

Covers professional costs in responding to a tax audit or tax dispute, this does not cover any tax penalty

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Claim examples

Domestic Cleaners claim examples

Simple, real-world examples to help you understand what claims may involve.

Windscreen chip
SCENARIO

On the way to a cleaning job, a stone flicks up and cracks your windscreen. The glass is the only damage, but you need it replaced quickly so you can keep getting from one home to the next and stay on time.

WHY IT’S COVERED

Windscreen damage is typically covered under a Comprehensive Motor Vehicle Policy and the basic excess may be waived.

Property in Your Care
SCENARIO

A client asks you to move their laptop bag onto a side table while cleaning. Your vacuum cord catches the table, the bag falls and a tablet inside cracks. The client asks you to cover repair and replacement costs.

WHY IT’S COVERED

Care, Custody and Control is a benefit commonly included under Public Liability insurance. It may respond to property damage claims where client property has been left in your care.

Public Injury
SCENARIO

You mop a shared apartment entry near the lifts and the floor remains slippery. A courier misses the warning sign, slips, injures their wrist and takes time off work. They allege poor signage and seek compensation.

WHY IT’S COVERED

Public Liability insurance for cleaners may respond to third party injury claims arising from an Occurrence linked to your work where you are legally liable.

Client Property Damage
SCENARIO

During a bond clean, your spray bottle leaks degreaser onto a polished timber floor. It strips the finish along the hallway and the agent invoices you for sanding, resealing and lost rent while repairs are completed.

WHY IT’S COVERED

Public Liability Insurance may respond to third party property damage claims arising from your business activities.

SCEANRIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

WHY IT'S COVERED

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

Windscreen chip

SCENARIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

WHY IT’S COVERED

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

SCENARIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

IS THIS COVERED?

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

SCEANRIO

On the way to a cleaning job, a stone flicks up and cracks your windscreen. The glass is the only damage, but you need it replaced quickly so you can keep getting from one home to the next and stay on time.

IS THIS COVERED?

Windscreen damage is typically covered under a Comprehensive Motor Vehicle Policy and the basic excess may be waived.

Windscreen chip
SCEANRIO

A client asks you to move their laptop bag onto a side table while cleaning. Your vacuum cord catches the table, the bag falls and a tablet inside cracks. The client asks you to cover repair and replacement costs.

IS THIS COVERED?

Care, Custody and Control is a benefit commonly included under Public Liability insurance. It may respond to property damage claims where client property has been left in your care.

Property in Your Care
SCEANRIO

You mop a shared apartment entry near the lifts and the floor remains slippery. A courier misses the warning sign, slips, injures their wrist and takes time off work. They allege poor signage and seek compensation.

IS THIS COVERED?

Public Liability insurance for cleaners may respond to third party injury claims arising from an Occurrence linked to your work where you are legally liable.

Public Injury
SCEANRIO

During a bond clean, your spray bottle leaks degreaser onto a polished timber floor. It strips the finish along the hallway and the agent invoices you for sanding, resealing and lost rent while repairs are completed.

IS THIS COVERED?

Public Liability Insurance may respond to third party property damage claims arising from your business activities.

Client Property Damage
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Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.

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FAQs

Domestic Cleaners insurance queries

How do I make a claim?

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You should notify your insurer as soon as you become aware of a claim or circumstance that may give rise to a claim which could include a client complaint, you discovering an incident or an allegation of harm. Claims should be made in writing and handled in line with the claims notification requirements which will be outlined in your policy wording.
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How do I make a claim?

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What is a Certificate of Currency?

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A Certificate of Currency is issued by an insurance company and is something you can use as proof that your existing insurance policy is valid. It contains all the information regarding your policy. You may be asked from time to time to prove your insurance - for loans to your business, for landlords of your premises, or for certain clients you might have. The moment you purchase your insurance from upcover you can send your proof of insurance to whoever requires it, at just a click of a button.
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What is a Certificate of Currency?

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How quickly do I need to report an incident to my insurer?

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You should notify your insurer as soon as you become aware of any incident, claim, or circumstance that may give rise to a claim. Professional Indemnity insurance typically operates on a "claims made and notified" basis, meaning both the claim must be made against you AND you must notify the insurer during the active insurance period (or discovery period if applicable). Late notification after policy expiry may not be covered unless you have purchased an extended discovery period. Prompt notification is essential to protect your rights under your insurance.
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How quickly do I need to report an incident to my insurer?

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What is a retroactive date?

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A retroactive date is the earliest date from which a claim can arise and still be covered under your policy. Professional Indemnity and certain other claims-made policies will only respond to claims arising from acts, errors or omissions that occurred on or after the retroactive date listed in your policy schedule. If an incident occurred before your retroactive date, it typically will not be covered even if the claim is made during the current policy period. Maintaining continuous cover without gaps helps protect your retroactive date — check your policy schedule or ask your broker if you are unsure of your retroactive date.
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What is a retroactive date?

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