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Key risks
Understanding the risks in your industry and how our comprehensive coverage responds to protect your business.
Damage to someone else's property while loading or unloading your parked vehicle as part of your business activities, where you are legally liable for the loss.
Some Public Liability and Commercial Motor Vehicle policies may respond to property damage claims arising from loading or unloading your vehicle.
Damage to a client’s property while it is in your possession, not in relation to the services performed.
Public Liability can include coverage for third party property that is damaged while in your possession.
Liability arising from the acts of contractors or sub-contractors carrying out janitorial work for you.
Public Liability can include coverage for work done on your behalf that leads to a liability claim against you.
Liability arising if chemicals or cleaning products you supply are alleged to cause injury or damage.
The policy is designed to cover defence costs and compensation for covered products liability claims.
Liability arising if janitorial work causes third party injury or damage within office premises.
The policy is designed to respond to claims, defence costs and compensation linked to cleaning work.
Damage to someone else's property while loading or unloading your parked vehicle as part of your business activities, where you are legally liable for the loss.
Some Public Liability and Commercial Motor Vehicle policies may respond to property damage claims arising from loading or unloading your vehicle.
Damage to a client’s property while it is in your possession, not in relation to the services performed.
Public Liability can include coverage for third party property that is damaged while in your possession.
Liability arising from the acts of contractors or sub-contractors carrying out janitorial work for you.
Public Liability can include coverage for work done on your behalf that leads to a liability claim against you.
Liability arising if chemicals or cleaning products you supply are alleged to cause injury or damage.
The policy is designed to cover defence costs and compensation for covered products liability claims.
Liability arising if janitorial work causes third party injury or damage within office premises.
The policy is designed to respond to claims, defence costs and compensation linked to cleaning work.
Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.
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Public & Products Liability, Tools of Trade, and more for Janitorial & Office Cleaners from leading insurers
Claim examples
Real-world examples of how our insurance helps protect cleaning businesses and their clients
On the way to an office cleaning job, a stone flicks up and cracks your windscreen. The glass is the only damage, but you need it replaced quickly so you can keep moving between sites and stay on schedule.
Windscreen damage is typically covered under a Comprehensive Motor Vehicle Policy and the basic excess may be waived.
While cleaning an office, a client leaves their laptop and camera equipment in your care overnight for safekeeping. The following morning you discover the equipment has been damaged. The client makes a claim for repair and replacement costs.
Care, custody and control is a benefit commonly included under public liability insurance. It may respond to property damage claims where client property has been left in your care, subject to policy terms and conditions.
You mop a shared office corridor early in the morning. A client's employee arrives before the floor has dried, slips, injures their ankle and requires medical treatment. They claim you failed to manage the hazard.
Public Liability insurance is designed to cover third party injury claims resulting from your cleaning activities.
During an after-hours office clean, a cleaning solution spills onto carpet tiles near a workstation. The chemical discolours the flooring and the building manager invoices you for replacement tiles and labour.
Public Liability Insurance may respond to third party property damage claims arising from your business activities.
A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.
Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.
A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.
Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.
A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.
Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.
Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.
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