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Key risks
Understanding the risks in your industry and how our comprehensive coverage responds to protect your business.
Alleged breach of privacy or health records legislation in the handling of sensitive client information, resulting in a claim or complaint.
Professional Indemnity Insurance may respond to claims arising from alleged breaches of privacy or health records obligations.
A complaint about your massage services triggers a formal investigation by a regulatory body or professional association, resulting in legal costs.
Investigation Costs is a benefit commonly included in Professional Indemnity Insurance, which may cover legal expenses arising from a regulatory inquiry.
Liability arising if your massage work damages a client's belongings, premises or other third party property.
Public Liability Insurance may respond to third party property damage claims arising from your business activities.
Liability arising if a client claims your massage advice or professional services caused harm, loss or financial damage, and seeks compensation.
Professional Indemnity Insurance may respond to claims of alleged negligence or errors in your professional services, including defence costs.
Liability arising if your massage services cause third party injury or property damage to a client, visitor or member of the public.
Public Liability Insurance may respond to third party injury and property damage claims arising from your business activities.
Alleged breach of privacy or health records legislation in the handling of sensitive client information, resulting in a claim or complaint.
Professional Indemnity Insurance may respond to claims arising from alleged breaches of privacy or health records obligations.
A complaint about your massage services triggers a formal investigation by a regulatory body or professional association, resulting in legal costs.
Investigation Costs is a benefit commonly included in Professional Indemnity Insurance, which may cover legal expenses arising from a regulatory inquiry.
Liability arising if your massage work damages a client's belongings, premises or other third party property.
Public Liability Insurance may respond to third party property damage claims arising from your business activities.
Liability arising if a client claims your massage advice or professional services caused harm, loss or financial damage, and seeks compensation.
Professional Indemnity Insurance may respond to claims of alleged negligence or errors in your professional services, including defence costs.
Liability arising if your massage services cause third party injury or property damage to a client, visitor or member of the public.
Public Liability Insurance may respond to third party injury and property damage claims arising from your business activities.
Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.
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Claim examples
Real-world examples of how our insurance helps protect massage therapists and their client
After a minor collision, your portable massage table and kit in the car are bent and damaged. You need replacements quickly so you can keep upcoming appointments.
Some Commercial Motor Vehicle policies may include tools of trade cover, which is designed to respond to loss or damage to tools and equipment carried in your insured vehicle as a result of an accident.
During a massage appointment at a client's home, you end up damaging their fixtures.
Public Liability cover may respond to claims for accidental damage to third-party property arising from your business activities.
The client was recommended a massage therapy that was not appropriate for them owing to a previous injury. They end up in the hospital and need bed rest.
Professional indemnity insurance may respond to claims arising from negligent advice or recommendations made in the course of providing professional services, including associated legal defence costs.
After a remedial massage therapy session, your client experiences a severe case of post-massage soreness and malaise and blames you.
Public Liability cover may respond to third-party injury claims arising in connection with your premises or business activities.
A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.
Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.
A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.
Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.
A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.
Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.
Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.
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