Cooling-Off Period

The Cooling-Off Period allows a policyholder to cancel an insurance policy within a set time—typically 14 to 21 days—after receiving the policy documents. If cancelled within this window, the insurer refunds the premium in full, provided no claim has been made. This right gives customers time to review the policy and ensure it suits their business needs. For tradies and small business owners, it’s a simple safeguard that helps avoid being locked into unsuitable cover. After this period, normal cancellation terms apply.

The Cooling-Off Period allows a policyholder to cancel an insurance policy within a set time—typically 14 to 21 days—after receiving the policy documents. If cancelled within this window, the insurer refunds the premium in full, provided no claim has been made. This right gives customers time to review the policy and ensure it suits their business needs. For tradies and small business owners, it’s a simple safeguard that helps avoid being locked into unsuitable cover. After this period, normal cancellation terms apply.