Small Businesses

A

B

C

D

E

F

G

H

I

J

K

L

M

N

O

P

Q

R

S

T

U

V

W

X

Y

Z

Risk Management

Clear explanations of risk, resilience, and recovery terms.

Terms

Business Continuity Plan

A documented framework outlining a response plan, ensuring critical business functions continue during and after cyber incidents.

Disaster Recovery

The set of procedures and capabilities to restore systems and operations after a major cyber disruption.

Host System

The primary system or server that supports applications, data storage, or operations.

Incident Response

Incident response refers to a structured process for detecting, containing, investigating, and recovering from cybersecurity incidents.

Incident Response Plan

An Incident Response Plan is a predefined strategy for detecting, containing, communicating, and recovering from cyber incidents.

Infrastructure Failure

Infrastructure Failure is the breakdown of foundational IT systems (networks, servers, storage) that affects system availability or business operations.

Mean Time to Recovery (MTTR)

The average time taken to restore systems after a disruption.

Multi-Factor Authentication (MFA)

Multi-factor authentication is a security control requiring users to present two or more verification factors to gain access to systems.

Outsourced Service

Third-party services performing critical business functions including cloud providers, managed service providers (MSPs), payment processors, or software-as-a-service (SaaS) platforms.

Recovery Time Objective (RTO)

The targeted time within which critical systems or operations must be restored after a disruption.

Resilience Measures

Controls and plans implemented to anticipate, absorb, recover, and adapt to cyber incidents.

System Failure

The malfunction or breakdown of IT systems affecting availability or function.

Risk Transfer

The shifting of financial consequences of a potential loss from you to the insurance company through purchasing insurance.

Service Provider

A third-party vendor that delivers services which the insured relies on operationally or technically.

We are digitising commercial insurance and risk management for small, mid-market and technology businesses. We work with a global network of underwriters, challenging legacy brokers and delivering market leading coverage to our customers.

© 2026 upcover Pty Ltd ABN 17 628 197 437, Corporate Authorised Representative (CAR 1299211) of Experience Insurance Services Pty Ltd ABN 41 657 596 506, AFSL 539078. upcover arranges insurance products with selected insurers and underwriters. upcover does not compare all general insurers or insurance products available in the market.

The information contained on this website is general advice only and has been prepared without taking into account your individual needs, objectives and financial situation. It should not be relied upon as advice. All insurance products are subject to the terms, conditions, limits and exclusions contained in the relevant policy wording and Product Disclosure Statement. Before deciding whether a particular insurance product is right for you, please consider your personal circumstances and read the relevant Product Disclosure Statement, Target Market Determination, Policy Wording, and Financial Services Guide.