What Qualifications Do I Need To Be A Carpet Cleaner?
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Starting a carpet cleaning business can be a lucrative endeavour. If you have considered this career path, you want to make sure that you have the skills needed to be successful. In this article, we’ll cover the most common qualifications needed to run your own carpet cleaning businesses.
Getting Qualified To Be A Carpet Cleaner
1. Formal Training
The good news is that being a professional carpet cleaner in Australia requires no special licensing or certifications. Some carpet cleaners learn on-the-job working for another carpet cleaning or janitorial service, but this isn’t required.
If you are looking for an official training certificate, there is one offered by the IICRC (Institute of Inspection Cleaning and Restoration Certification). This training is optional, but it can demonstrate to customers that you are a serious operation. It is also very inexpensive. The certification costs $70 and only takes a few hours to complete.
2. Experience With Equipment And Carpet Cleaning Techniques
The most important skill will be learning how to operate a carpet extractor (or steam cleaner). There are numerous sources of information online such as tutorial videos and articles. If you know another professional carpet cleaner, they may be willing to teach you.
Of course, the best way to learn is to get hands-on experience. Since carpet cleaning is a fairly easy task, many carpet cleaners jump right in and learn from experience. You could purchase an inexpensive carpet extractor and practice around your home. Also, make sure that you have a good understanding of the various cleaning techniques and chemicals needed for this work.
Improving your experience with your carpet cleaning equipment will not only help you do a better job, but will also allow you to start increasing your prices.
3. Customer Service Skills
Carpet cleaners need great customer service skills. You’ll be directly working in your customers’ homes and businesses so it’s important to present a professional appearance at all times. Good customer service in this industry requires professionals to know how to ask the right questions, confirm what the customer wants, and quickly address any concerns or complaints. Be sure to provide the best customer service because this is one of the main reasons your customers will come back to your carpet cleaning business.
4. Sales Skills
Most carpet cleaners operate their own businesses. This means that you will be responsible for finding your own clients. If you are unable to sell your services, you might have trouble making a decent income. This will be challenging at first. However, once you establish a solid client base and a good reputation for quality work more customers will come to you organically. Constantly working on your sales skills will be a long-term asset for your carpet cleaning business. It'd also be a good idea to brush up on your knowledge of marketing so that you can help your carpet cleaning business grow.
5. Basic Business Knowledge
Carpet cleaning is great for people who don’t want to operate a complex business. While this line of work is much simpler than other business types, you will still need some basic business skills. As you are getting started, you’ll need to make sure your business is properly set up and registered with your local municipality. You will also be responsible for setting your own pricing, paying your bills and expenses, keeping an organised schedule, processing payments, and bookkeeping.
6. Good Physical Health
Working as a carpet cleaner can be physically demanding, so you should try to get a few small exercises in throughout the day on top of your work. Throughout the day, you’ll spend a lot of time on your feet. The work will involve frequently bending over or kneeling to clean stains or other spots. You may also have to lift your carpet extractor up stairs. When filled with water, some units can weigh up to 30 kg. Be sure to practice a healthy lifestyle even on the days when you're at home doing your admin work!
7. Management Skills
Running a business where you are the only employee is relatively simple. However, if you plan to grow your business by hiring additional cleaning crews, you’ll need to know how to manage these teams. You’ll be responsible for training them, scheduling their work, paying their wages, and supporting them if they run into challenges. Becoming a good manager can be facilitated by becoming a great delegator. Improving these personal skills will do wonders for your carpet cleaning business.
Working Hard To Protect Australian Carpet Cleaning Businesses
Most carpet cleaning jobs will go smoothly. However, mistakes or errors could happen that cause injury to your client or damage their personal property. Having a good liability insurance policy can help cover the costs of these situations. At upcover, we are dedicated to helping you protect your business from financial loss. Check out our instant quote generator where you can get an estimate on market-leading insurance in seconds! Simply enter your occupation as a carpet cleaner and expected revenue to get started.