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Common industry risks   

Understanding the risks in your industry and how our comprehensive coverage responds to protect your business.

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The Risks

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Risks Response

Loading & Unloading of Registered Vehicles

Damage to someone else's property while loading or unloading your parked vehicle as part of your business activities, where you are legally liable for the loss.

Some Public Liability and Commercial Motor Vehicle policies may respond to property damage claims arising from loading or unloading your vehicle.

Care, Custody & Control

Damage to a client’s property while it is in your possession, not in relation to the services performed.

Public Liability can include coverage for third party property that is damaged while in your possession.

Vicarious Liability

Liability arising from the acts of contractors or sub-contractors carrying out tiling work for you.

Public Liability can include coverage for work done on your behalf that leads to a liability claim against you.

Products Liability

Liability from supplied tiles, grout or adhesives causing third party injury or property damage.

The policy is designed to cover defence costs and compensation for covered products liability claims.

Public Liability

Liability arising if tiling work causes third party injury or damage to nearby property.

The policy is designed to respond to claims, defence costs and compensation linked to tiling work.

Loading & Unloading of Registered Vehicles

The Risks

Damage to someone else's property while loading or unloading your parked vehicle as part of your business activities, where you are legally liable for the loss.

Risks Response

Some Public Liability and Commercial Motor Vehicle policies may respond to property damage claims arising from loading or unloading your vehicle.

Care, Custody & Control

The Risks

Damage to a client’s property while it is in your possession, not in relation to the services performed.

Risks Response

Public Liability can include coverage for third party property that is damaged while in your possession.

Vicarious Liability

The Risks

Liability arising from the acts of contractors or sub-contractors carrying out tiling work for you.

Risks Response

Public Liability can include coverage for work done on your behalf that leads to a liability claim against you.

Products Liability

The Risks

Liability from supplied tiles, grout or adhesives causing third party injury or property damage.

Risks Response

The policy is designed to cover defence costs and compensation for covered products liability claims.

Public Liability

The Risks

Liability arising if tiling work causes third party injury or damage to nearby property.

Risks Response

The policy is designed to respond to claims, defence costs and compensation linked to tiling work.

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Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.

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Products

Coverages for Tilers

Public and Products Liability, Tools of Trade, and more for Tilers from leading insurers

Public & Products Liability

Covers injury & property claims from your services, products or at your business

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Tools of trade

Covers theft, damage or loss to work tools and equipment incl power tools, machinery and laptops

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Commercial Motor Fleet

Covers business vehicles for damage to your vehicle or a third party’s, property damage or injuries to others (excl CTP)

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Tax Audit

Covers professional costs in responding to a tax audit or tax dispute, this does not cover any tax penalty

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Claim examples

Tilers claim examples

Simple, real-world examples to help you understand what claims may involve.

Tool Theft
SCENARIO

Overnight, thieves force entry into your securely locked ute, leaving visible damage and steal your tile cutter, laser level and mixer. You miss a day on site and pay to replace the gear so you can finish the job.

WHY IT’S COVERED

Tools of Trade cover in tilers insurance is designed to help for theft from a securely locked vehicle or building with forcible entry. Limits apply.

Drive into retaining wall
SCENARIO

Parking near a house renovation, you reverse the van into the client's retaining wall and crack the top blocks. They send your tiling business the repair bill.

WHY IT’S COVERED

Commercial Motor Vehicle insurance may respond to third party property damage claims arising from the operation of your insured vehicle.

Injury to Others
SCENARIO

On a renovation site, you grout a bathroom entry and the floor stays slippery. A visitor slips, injures their wrist and needs treatment. They later claim compensation and legal costs from your tiling business.

WHY IT’S COVERED

Public Liability insurance covers your defence costs and settlement payable for injury to third parties resulting from negligence during your operations.

Client Property Damage
SCENARIO

While tiling a bathroom, you nick a pipe and water leaks under new tiles, damaging cabinetry and flooring. The homeowner has to strip it back and repairs the room, then makes a claim against your business for the costs.

WHY IT’S COVERED

Public Liability Insurance may respond to third party property damage claims arising from your business activities.

SCEANRIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

WHY IT'S COVERED

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

Tool Theft

SCENARIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

WHY IT’S COVERED

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

SCENARIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

IS THIS COVERED?

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

SCEANRIO

Overnight, thieves force entry into your securely locked ute, leaving visible damage and steal your tile cutter, laser level and mixer. You miss a day on site and pay to replace the gear so you can finish the job.

IS THIS COVERED?

Tools of Trade cover in tilers insurance is designed to help for theft from a securely locked vehicle or building with forcible entry. Limits apply.

Tool Theft
SCEANRIO

Parking near a house renovation, you reverse the van into the client's retaining wall and crack the top blocks. They send your tiling business the repair bill.

IS THIS COVERED?

Commercial Motor Vehicle insurance may respond to third party property damage claims arising from the operation of your insured vehicle.

Drive into retaining wall
SCEANRIO

On a renovation site, you grout a bathroom entry and the floor stays slippery. A visitor slips, injures their wrist and needs treatment. They later claim compensation and legal costs from your tiling business.

IS THIS COVERED?

Public Liability insurance covers your defence costs and settlement payable for injury to third parties resulting from negligence during your operations.

Injury to Others
SCEANRIO

While tiling a bathroom, you nick a pipe and water leaks under new tiles, damaging cabinetry and flooring. The homeowner has to strip it back and repairs the room, then makes a claim against your business for the costs.

IS THIS COVERED?

Public Liability Insurance may respond to third party property damage claims arising from your business activities.

Client Property Damage
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Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.

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FAQs

Tilers insurance queries

How do I make a claim?

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You should notify your insurer as soon as you become aware of a claim or circumstance that may give rise to a claim which could include a client complaint, you discovering an incident or an allegation of harm. Claims should be made in writing and handled in line with the claims notification requirements which will be outlined in your policy wording.
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How do I make a claim?

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What is a Certificate of Currency?

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A Certificate of Currency is issued by an insurance company and is something you can use as proof that your existing insurance policy is valid. It contains all the information regarding your policy. You may be asked from time to time to prove your insurance - for loans to your business, for landlords of your premises, or for certain clients you might have. The moment you purchase your insurance from upcover you can send your proof of insurance to whoever requires it, at just a click of a button.
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What is a Certificate of Currency?

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How quickly do I need to report an incident to my insurer?

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You should notify your insurer as soon as you become aware of any incident, claim, or circumstance that may give rise to a claim. Professional Indemnity insurance typically operates on a "claims made and notified" basis, meaning both the claim must be made against you AND you must notify the insurer during the active insurance period (or discovery period if applicable). Late notification after policy expiry may not be covered unless you have purchased an extended discovery period. Prompt notification is essential to protect your rights under your insurance.
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How quickly do I need to report an incident to my insurer?

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What is a retroactive date?

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A retroactive date is the earliest date from which a claim can arise and still be covered under your policy. Professional Indemnity and certain other claims-made policies will only respond to claims arising from acts, errors or omissions that occurred on or after the retroactive date listed in your policy schedule. If an incident occurred before your retroactive date, it typically will not be covered even if the claim is made during the current policy period. Maintaining continuous cover without gaps helps protect your retroactive date — check your policy schedule or ask your broker if you are unsure of your retroactive date.
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What is a retroactive date?

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Do tilers need Public Liability insurance in Australia?

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Public Liability insurance is not legally required for tilers in Australia, but it is commonly expected. Many clients, builders and principal contractors require evidence of cover before work starts. Public Liability insurance is designed to cover your legal liability if a third party is injured or their property is damaged as a result of their business activities, subject to the policy terms, limits and exclusions.
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Do tilers need Public Liability insurance in Australia?

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What insurance do tilers typically have?

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The type of insurance tilers typically have depends on how they operate and the work they perform. Common coverage can include Public and Products Liability insurance for third party injury or property damage, Tools of Trade insurance for tools and equipment, Commercial Motor Vehicle insurance and Workers Compensation if you employ staff. Additional cover may be needed depending on your contracts, locations and business activities.
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What insurance do tilers typically have?

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