Small Businesses
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Motor & Fleet

Common industry risks   

Understanding the risks in your industry and how our comprehensive coverage responds to protect your business.

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The Risks

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Risks Response

Cargo Resecure

Parcels shift after abrupt braking on a delivery run, and the courier must re-secure the insured cargo before continuing from the roadside.

Marine Cargo Insurance may respond to reasonable costs to re-secure insured cargo that has shifted during transit following an incident outside your control.

Public Injury

A courier leaves parcels across a reception walkway, a visitor trips over them and claims injury costs from the business during a local delivery.

Public Liability Insurance may respond to third party injury and property damage claims arising from your business activities.

Cargo Damage

Customer parcels are crushed inside the courier van after a collision at a suburban intersection during an insured delivery run during peak hour.

Marine Cargo Insurance may respond to physical loss or damage to insured goods arising from an accident during an inland transit.

Vehicle Towing

A courier van is rear-ended at traffic lights in peak hour cannot be safely driven and needs towing to a repairer from the accident scene.

Commercial Motor Vehicle Insurance may respond to third party property damage claims arising from the operation of your insured vehicle where you are legally liable for the loss.

Property Damage

An insured courier van clips an apartment complex gate while leaving a delivery, and the body corporate claims repair costs.

Commercial Motor Vehicle Insurance may respond to third party property damage claims arising from the operation of your insured vehicle where you are legally liable for the loss.

Cargo Resecure

The Risks

Parcels shift after abrupt braking on a delivery run, and the courier must re-secure the insured cargo before continuing from the roadside.

Risks Response

Marine Cargo Insurance may respond to reasonable costs to re-secure insured cargo that has shifted during transit following an incident outside your control.

Public Injury

The Risks

A courier leaves parcels across a reception walkway, a visitor trips over them and claims injury costs from the business during a local delivery.

Risks Response

Public Liability Insurance may respond to third party injury and property damage claims arising from your business activities.

Cargo Damage

The Risks

Customer parcels are crushed inside the courier van after a collision at a suburban intersection during an insured delivery run during peak hour.

Risks Response

Marine Cargo Insurance may respond to physical loss or damage to insured goods arising from an accident during an inland transit.

Vehicle Towing

The Risks

A courier van is rear-ended at traffic lights in peak hour cannot be safely driven and needs towing to a repairer from the accident scene.

Risks Response

Commercial Motor Vehicle Insurance may respond to third party property damage claims arising from the operation of your insured vehicle where you are legally liable for the loss.

Property Damage

The Risks

An insured courier van clips an apartment complex gate while leaving a delivery, and the body corporate claims repair costs.

Risks Response

Commercial Motor Vehicle Insurance may respond to third party property damage claims arising from the operation of your insured vehicle where you are legally liable for the loss.

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Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.

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Businesses covered

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Products

Coverages for Courier Fleet

Public & Products Liability, Commercial Motor Fleet, and more for Courier Fleets from leading insurers

Public & Products Liability

Covers injury & property claims from your services, products or at your business

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Tools of trade

Covers theft, damage or loss to work tools and equipment incl power tools, machinery and laptops

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Commercial Motor Fleet

Covers business vehicles for damage to your vehicle or a third party’s, property damage or injuries to others (excl CTP)

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Marine Cargo

Covers losses from theft, damage or goods that are destroyed while in transit between locations

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Claim examples

Courier Fleet claim examples

Real-world examples of claims courier fleets may face.

Parcel trip injury
SCENARIO

A courier places several parcels inside a client’s reception area. One parcel is left partly across a walkway, and a visitor trips over it, falling and injuring their knee. The visitor claims against your business.

WHY IT’S COVERED

Public Liability cover may respond to third-party injury claims arising in connection with your premises or business activities.

Cargo Damage
SCENARIO

A courier van is carrying multiple customer parcels across Australia. While travelling through heavy suburban traffic, the van is hit at an intersection and several parcels containing retail stock are damaged.

WHY IT’S COVERED

Marine Cargo Insurance is designed to cover physical loss, destruction or damage to insured goods caused by an accident while the goods are being transported during an insured transit.

Vehicle Towing
SCENARIO

One of your courier drivers is making parcel deliveries in suburban traffic when the insured van is rear-ended at a set of lights. The vehicle is no longer drivable and must be towed from the roadside to an authorised repairer.

WHY IT’S COVERED

Commercial Motor Vehicle insurance may respond to towing costs for your insured vehicle following an accident.

Roller Door Damage
SCENARIO

While making a parcel delivery to a small business in a suburban shopping strip, your courier driver reverses the van into the customer’s metal roller door and dents it. The business owner takes your driver’s details and lodges a claim for the repair cost.

WHY IT’S COVERED

Commercial Motor Vehicle insurance may respond to third party property damage claims arising from the operation of your insured vehicle.

SCEANRIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

WHY IT'S COVERED

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

Parcel trip injury

SCENARIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

WHY IT’S COVERED

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

SCENARIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

IS THIS COVERED?

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

SCEANRIO

A courier places several parcels inside a client’s reception area. One parcel is left partly across a walkway, and a visitor trips over it, falling and injuring their knee. The visitor claims against your business.

IS THIS COVERED?

Public Liability cover may respond to third-party injury claims arising in connection with your premises or business activities.

Parcel trip injury
SCEANRIO

A courier van is carrying multiple customer parcels across Australia. While travelling through heavy suburban traffic, the van is hit at an intersection and several parcels containing retail stock are damaged.

IS THIS COVERED?

Marine Cargo Insurance is designed to cover physical loss, destruction or damage to insured goods caused by an accident while the goods are being transported during an insured transit.

Cargo Damage
SCEANRIO

One of your courier drivers is making parcel deliveries in suburban traffic when the insured van is rear-ended at a set of lights. The vehicle is no longer drivable and must be towed from the roadside to an authorised repairer.

IS THIS COVERED?

Commercial Motor Vehicle insurance may respond to towing costs for your insured vehicle following an accident.

Vehicle Towing
SCEANRIO

While making a parcel delivery to a small business in a suburban shopping strip, your courier driver reverses the van into the customer’s metal roller door and dents it. The business owner takes your driver’s details and lodges a claim for the repair cost.

IS THIS COVERED?

Commercial Motor Vehicle insurance may respond to third party property damage claims arising from the operation of your insured vehicle.

Roller Door Damage
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Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.

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FAQs

Courier Fleet insurance queries

How do I make a claim?

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You should notify your insurer as soon as you become aware of a claim or circumstance that may give rise to a claim which could include a client complaint, you discovering an incident or an allegation of harm. Claims should be made in writing and handled in line with the claims notification requirements which will be outlined in your policy wording.
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How do I make a claim?

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What is a Certificate of Currency?

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A Certificate of Currency is issued by an insurance company and is something you can use as proof that your existing insurance policy is valid. It contains all the information regarding your policy. You may be asked from time to time to prove your insurance - for loans to your business, for landlords of your premises, or for certain clients you might have. The moment you purchase your insurance from upcover you can send your proof of insurance to whoever requires it, at just a click of a button.
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What is a Certificate of Currency?

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How quickly do I need to report an incident to my insurer?

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You should notify your insurer as soon as you become aware of any incident, claim, or circumstance that may give rise to a claim. Professional Indemnity insurance typically operates on a "claims made and notified" basis, meaning both the claim must be made against you AND you must notify the insurer during the active insurance period (or discovery period if applicable). Late notification after policy expiry may not be covered unless you have purchased an extended discovery period. Prompt notification is essential to protect your rights under your insurance.
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How quickly do I need to report an incident to my insurer?

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What is a retroactive date?

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A retroactive date is the earliest date from which a claim can arise and still be covered under your policy. Professional Indemnity and certain other claims-made policies will only respond to claims arising from acts, errors or omissions that occurred on or after the retroactive date listed in your policy schedule. If an incident occurred before your retroactive date, it typically will not be covered even if the claim is made during the current policy period. Maintaining continuous cover without gaps helps protect your retroactive date — check your policy schedule or ask your broker if you are unsure of your retroactive date.
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What is a retroactive date?

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What factors might impact the cost of policy premiums of insurance for courier fleet?

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The cost of insurance for courier fleet in Australia varies depending on several factors. These typically include the nature and scope of your business activities, annual turnover, number of employees, location, claims history, and the cover limits and the applicable excess. For Commercial Motor cover, insurers also consider vehicle make, model, value, usage and driving history. Where additional covers such as Professional Indemnity or Cyber insurance are relevant to your operations, the services you provide and the sensitivity of data you hold may also affect your premium. Because each business is different, costs can vary significantly and premiums may change at renewal in line with risk and claims experience.
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What factors might impact the cost of policy premiums of insurance for courier fleet?

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