Small Businesses
Tech Companies
Motor & Fleet

Common industry risks   

Understanding the risks in your industry and how our comprehensive coverage responds to protect your business.

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The Risks

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Risks Response

Theft Damage

After hours, thieves force open the rental depot door and steal vehicle accessories, moving blankets, trolleys and office equipment from indoors.

Commercial Property Insurance may respond to loss or damage to insured contents and business property arising from theft or forced entry at your premises.

Public Injury

A customer visiting the rental office trips over loose floor mats near your counter, and claims medical costs for an ankle injury during pick-up.

Public Liability Insurance may respond to third party injury and property damage claims arising from your business activities.

Fire Damage

An electrical fault starts a fire overnight at the rental depot, damaging the front counter, computers, signage, shelving and hire gear and keys.

Commercial Property Insurance may respond to repair or replacement costs for insured premises, contents and business property damaged by fire or other insured events.

Vehicle Towing

A hire van is involved in a road accident during a weekend move, cannot be driven and needs towing to a repairer or holding yard after the crash.

Commercial Motor Vehicle Insurance may respond to third party property damage claims arising from the operation of your insured vehicle where you are legally liable for the loss.

Property Damage

A rented van strikes a shopping centre car park pillar while being returned, and the centre manager claims repair costs at the car park.

Commercial Motor Vehicle Insurance may respond to third party property damage claims arising from the operation of your insured vehicle where you are legally liable for the loss.

Theft Damage

The Risks

After hours, thieves force open the rental depot door and steal vehicle accessories, moving blankets, trolleys and office equipment from indoors.

Risks Response

Commercial Property Insurance may respond to loss or damage to insured contents and business property arising from theft or forced entry at your premises.

Public Injury

The Risks

A customer visiting the rental office trips over loose floor mats near your counter, and claims medical costs for an ankle injury during pick-up.

Risks Response

Public Liability Insurance may respond to third party injury and property damage claims arising from your business activities.

Fire Damage

The Risks

An electrical fault starts a fire overnight at the rental depot, damaging the front counter, computers, signage, shelving and hire gear and keys.

Risks Response

Commercial Property Insurance may respond to repair or replacement costs for insured premises, contents and business property damaged by fire or other insured events.

Vehicle Towing

The Risks

A hire van is involved in a road accident during a weekend move, cannot be driven and needs towing to a repairer or holding yard after the crash.

Risks Response

Commercial Motor Vehicle Insurance may respond to third party property damage claims arising from the operation of your insured vehicle where you are legally liable for the loss.

Property Damage

The Risks

A rented van strikes a shopping centre car park pillar while being returned, and the centre manager claims repair costs at the car park.

Risks Response

Commercial Motor Vehicle Insurance may respond to third party property damage claims arising from the operation of your insured vehicle where you are legally liable for the loss.

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Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.

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Products

Coverages for Short term rental fleet

Public & Products Liability, Tools of Trade, and more for Short term rental fleet from leading insurers

Public & Products Liability

Covers injury & property claims from your services, products or at your business

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Tools of trade

Covers theft, damage or loss to work tools and equipment incl power tools, machinery and laptops

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Commercial Motor Fleet

Covers business vehicles for damage to your vehicle or a third party’s, property damage or injuries to others (excl CTP)

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Industrial Special Risks

Covers losses to buildings, contents, machinery and income loss from insured events incl fire, theft, natural disasters

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Claim examples

Short term rental fleet claim examples

Simple, real-world examples to help you understand what claims may involve.

Office trip hazard
SCENARIO

A customer visits your rental office to collect vehicle keys. They trip over an unsecured floor mat near the counter and suffer an ankle injury. They allege your business failed to keep the premises safe.

WHY IT’S COVERED

Public Liability cover may respond to third-party injury claims arising in connection with your premises or business activities.

Fire Damage
SCENARIO

An electrical fault starts a fire overnight at your rental depot. The fire damages the front counter, computers, signage, shelving, moving blankets, trolleys and vehicle accessories stored at the premises. The branch needs repairs before normal trading can resume.

WHY IT’S COVERED

Industrial Special Risks Insurance is designed to covers fire damage to your business property, including contents and equipment. Business Interruption cover (if included) can also cover lost income during repairs.

Vehicle Towing
SCENARIO

A customer renting one of your insured vans is involved in an accident while moving household goods. The van cannot be driven after the collision and requires towing from the scene to a repairer or holding yard.

WHY IT’S COVERED

Commercial Motor Vehicle insurance may respond to towing costs for your insured vehicle following an accident.

Shopfront Pillar Impact
SCENARIO

A customer hires one of your short-term rental vans for a weekend move. While manoeuvring in a suburban shopping centre car park, the van strikes a concrete pillar near a shopfront and causes visible damage. Centre management seeks payment for repairs from your business and/or the renter.

WHY IT’S COVERED

Commercial Motor Vehicle insurance may respond to third party property damage claims arising from the operation of your insured vehicle.

SCEANRIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

WHY IT'S COVERED

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

Office trip hazard

SCENARIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

WHY IT’S COVERED

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

SCENARIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

IS THIS COVERED?

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

SCEANRIO

A customer visits your rental office to collect vehicle keys. They trip over an unsecured floor mat near the counter and suffer an ankle injury. They allege your business failed to keep the premises safe.

IS THIS COVERED?

Public Liability cover may respond to third-party injury claims arising in connection with your premises or business activities.

Office trip hazard
SCEANRIO

An electrical fault starts a fire overnight at your rental depot. The fire damages the front counter, computers, signage, shelving, moving blankets, trolleys and vehicle accessories stored at the premises. The branch needs repairs before normal trading can resume.

IS THIS COVERED?

Industrial Special Risks Insurance is designed to covers fire damage to your business property, including contents and equipment. Business Interruption cover (if included) can also cover lost income during repairs.

Fire Damage
SCEANRIO

A customer renting one of your insured vans is involved in an accident while moving household goods. The van cannot be driven after the collision and requires towing from the scene to a repairer or holding yard.

IS THIS COVERED?

Commercial Motor Vehicle insurance may respond to towing costs for your insured vehicle following an accident.

Vehicle Towing
SCEANRIO

A customer hires one of your short-term rental vans for a weekend move. While manoeuvring in a suburban shopping centre car park, the van strikes a concrete pillar near a shopfront and causes visible damage. Centre management seeks payment for repairs from your business and/or the renter.

IS THIS COVERED?

Commercial Motor Vehicle insurance may respond to third party property damage claims arising from the operation of your insured vehicle.

Shopfront Pillar Impact
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Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.

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FAQs

Short term rental fleet insurance queries

How do I make a claim?

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You should notify your insurer as soon as you become aware of a claim or circumstance that may give rise to a claim which could include a client complaint, you discovering an incident or an allegation of harm. Claims should be made in writing and handled in line with the claims notification requirements which will be outlined in your policy wording.
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How do I make a claim?

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What is a Certificate of Currency?

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A Certificate of Currency is issued by an insurance company and is something you can use as proof that your existing insurance policy is valid. It contains all the information regarding your policy. You may be asked from time to time to prove your insurance - for loans to your business, for landlords of your premises, or for certain clients you might have. The moment you purchase your insurance from upcover you can send your proof of insurance to whoever requires it, at just a click of a button.
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What is a Certificate of Currency?

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How quickly do I need to report an incident to my insurer?

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You should notify your insurer as soon as you become aware of any incident, claim, or circumstance that may give rise to a claim. Professional Indemnity insurance typically operates on a "claims made and notified" basis, meaning both the claim must be made against you AND you must notify the insurer during the active insurance period (or discovery period if applicable). Late notification after policy expiry may not be covered unless you have purchased an extended discovery period. Prompt notification is essential to protect your rights under your insurance.
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How quickly do I need to report an incident to my insurer?

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What is a retroactive date?

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A retroactive date is the earliest date from which a claim can arise and still be covered under your policy. Professional Indemnity and certain other claims-made policies will only respond to claims arising from acts, errors or omissions that occurred on or after the retroactive date listed in your policy schedule. If an incident occurred before your retroactive date, it typically will not be covered even if the claim is made during the current policy period. Maintaining continuous cover without gaps helps protect your retroactive date — check your policy schedule or ask your broker if you are unsure of your retroactive date.
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What is a retroactive date?

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What factors might impact the cost of policy premiums of insurance for rental fleet?

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The cost of insurance for rental fleet in Australia varies depending on several factors. These typically include the nature and scope of your business activities, annual turnover, number of employees, location, claims history, and the cover limits and the applicable excess. For Commercial Motor cover, insurers also consider vehicle make, model, value, usage and driving history. Where additional covers such as Professional Indemnity or Cyber insurance are relevant to your operations, the services you provide and the sensitivity of data you hold may also affect your premium. Because each business is different, costs can vary significantly and premiums may change at renewal in line with risk and claims experience.
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What factors might impact the cost of policy premiums of insurance for rental fleet?

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