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Key risks
Understanding the risks in your industry and how our comprehensive coverage responds to protect your business.
An e-commerce business faces employee theft, discrimination claims, workplace dispute, or tax audit.
Management Liability may respond to employment, statutory, crime, tax audit and inquiry cost claims.
A system outage, cyber event or platform failure disrupts your operations and results in claims or losses for your business and clients.
Technology Liability Insurance may respond to claims arising from professional errors, cyber incidents and business interruption losses.
A fraudulent email or spoofed instruction tricks your team into transferring funds to a scammer, resulting in direct financial loss.
Cyber Insurance may respond to losses arising from funds transfer fraud where a fraudulent electronic instruction causes a payment loss.
Unauthorised access to your store systems exposes customer or employee data and triggers legal and regulatory action.
Cyber Insurance may respond to breach response costs, legal expenses, damages and regulatory penalties arising from a data breach or privacy liability.
A checkout or fulfilment error causes customer loss and a formal dispute over the quality of your professional services.
Professional Indemnity Insurance may respond to claims of alleged negligence or errors in your professional services, including defence costs.
An e-commerce business faces employee theft, discrimination claims, workplace dispute, or tax audit.
Management Liability may respond to employment, statutory, crime, tax audit and inquiry cost claims.
A system outage, cyber event or platform failure disrupts your operations and results in claims or losses for your business and clients.
Technology Liability Insurance may respond to claims arising from professional errors, cyber incidents and business interruption losses.
A fraudulent email or spoofed instruction tricks your team into transferring funds to a scammer, resulting in direct financial loss.
Cyber Insurance may respond to losses arising from funds transfer fraud where a fraudulent electronic instruction causes a payment loss.
Unauthorised access to your store systems exposes customer or employee data and triggers legal and regulatory action.
Cyber Insurance may respond to breach response costs, legal expenses, damages and regulatory penalties arising from a data breach or privacy liability.
A checkout or fulfilment error causes customer loss and a formal dispute over the quality of your professional services.
Professional Indemnity Insurance may respond to claims of alleged negligence or errors in your professional services, including defence costs.
Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.
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Professional Indemnity, Management Liability, and more for Ecommerce Businesses from leading insurers
Claim examples
Real-world examples of claims ecommerce businesses may face.
A fire breaks out in a storage facility where ecommerce stock is held, destroying a large volume of products awaiting shipment. Orders are delayed while stock is replaced.
Loss or damage to insured stock caused by events such as fire may be covered under a Business Pack or Property Insurance policy
An ecommerce website is hacked, exposing customer names, emails and payment details. The business must investigate the breach, notify affected customers and respond to regulatory enquiries.
Cyber events involving unauthorised access to customer data and associated response costs may be covered under Cyber & Technology Liability Insurance
A cosmetic product sold through an ecommerce store leaks during use and damages a customer’s bathroom fixtures and flooring. The customer demands compensation for repair and replacement costs.
Claims involving damage to third-party property caused by products supplied by a business may be covered under Public & Products Liability Insurance
A customer purchases a household item from an online store. Due to a manufacturing fault, the product breaks during normal use and causes injury. The customer seeks compensation for medical costs and related losses.
Products Liability Insurance may respond to compensation and legal costs arising from bodily injury or property damage caused by a product you manufactured or supplied.
A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.
Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.
A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.
Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.
A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.
Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.
Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.
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