Small Businesses
Tech Companies
Motor & Fleet

Common industry risks   

Understanding the risks in your industry and how our comprehensive coverage responds to protect your business.

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The Risks

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Risks Response

Management Liability

An e-commerce business faces employee theft, discrimination claims, workplace dispute, or tax audit.

Management Liability may respond to employment, statutory, crime, tax audit and inquiry cost claims.

Technology Liability Insurance

A system outage, cyber event or platform failure disrupts your operations and results in claims or losses for your business and clients.

Technology Liability Insurance may respond to claims arising from professional errors, cyber incidents and business interruption losses.

Funds Transfer Fraud

A fraudulent email or spoofed instruction tricks your team into transferring funds to a scammer, resulting in direct financial loss.

Cyber Insurance may respond to losses arising from funds transfer fraud where a fraudulent electronic instruction causes a payment loss.

Cyber Insurance

Unauthorised access to your store systems exposes customer or employee data and triggers legal and regulatory action.

Cyber Insurance may respond to breach response costs, legal expenses, damages and regulatory penalties arising from a data breach or privacy liability.

Professional Indemnity

A checkout or fulfilment error causes customer loss and a formal dispute over the quality of your professional services.

Professional Indemnity Insurance may respond to claims of alleged negligence or errors in your professional services, including defence costs.

Management Liability

The Risks

An e-commerce business faces employee theft, discrimination claims, workplace dispute, or tax audit.

Risks Response

Management Liability may respond to employment, statutory, crime, tax audit and inquiry cost claims.

Technology Liability Insurance

The Risks

A system outage, cyber event or platform failure disrupts your operations and results in claims or losses for your business and clients.

Risks Response

Technology Liability Insurance may respond to claims arising from professional errors, cyber incidents and business interruption losses.

Funds Transfer Fraud

The Risks

A fraudulent email or spoofed instruction tricks your team into transferring funds to a scammer, resulting in direct financial loss.

Risks Response

Cyber Insurance may respond to losses arising from funds transfer fraud where a fraudulent electronic instruction causes a payment loss.

Cyber Insurance

The Risks

Unauthorised access to your store systems exposes customer or employee data and triggers legal and regulatory action.

Risks Response

Cyber Insurance may respond to breach response costs, legal expenses, damages and regulatory penalties arising from a data breach or privacy liability.

Professional Indemnity

The Risks

A checkout or fulfilment error causes customer loss and a formal dispute over the quality of your professional services.

Risks Response

Professional Indemnity Insurance may respond to claims of alleged negligence or errors in your professional services, including defence costs.

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Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.

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Businesses covered

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Products

Coverages for Ecommerce Businesses

Professional Indemnity, Management Liability, and more for Ecommerce Businesses from leading insurers

Management Liability

Bundled insurance for executives and boards incl D&O, EPL, Statutory Liability and Tax Liability insurance

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IT Liability

Covers Professional Indemnity and Public & Products liability for tech service providers

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Intellectual Property

Covers claims from copyright, patent, and trademark disputes. This can be included in Professional Indemnity insurance

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Cyber & Technology

Includes Professional Indemnity and Cyber & Technology Liability insurance for tech businesses

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Claim examples

Ecommerce Businesses claim examples

Real-world examples of claims ecommerce businesses may face.

Stock Damaged by Fire
SCENARIO

A fire breaks out in a storage facility where ecommerce stock is held, destroying a large volume of products awaiting shipment. Orders are delayed while stock is replaced.

WHY IT’S COVERED

Loss or damage to insured stock caused by events such as fire may be covered under a Business Pack or Property Insurance policy

Cyber Data Breach Incident
SCENARIO

An ecommerce website is hacked, exposing customer names, emails and payment details. The business must investigate the breach, notify affected customers and respond to regulatory enquiries.

WHY IT’S COVERED

Cyber events involving unauthorised access to customer data and associated response costs may be covered under Cyber & Technology Liability Insurance

Damage to Customer Property
SCENARIO

A cosmetic product sold through an ecommerce store leaks during use and damages a customer’s bathroom fixtures and flooring. The customer demands compensation for repair and replacement costs.

WHY IT’S COVERED

Claims involving damage to third-party property caused by products supplied by a business may be covered under Public & Products Liability Insurance

Product Injury Claim Online
SCENARIO

A customer purchases a household item from an online store. Due to a manufacturing fault, the product breaks during normal use and causes injury. The customer seeks compensation for medical costs and related losses.

WHY IT’S COVERED

Products Liability Insurance may respond to compensation and legal costs arising from bodily injury or property damage caused by a product you manufactured or supplied.

SCEANRIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

WHY IT'S COVERED

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

Stock Damaged by Fire

SCENARIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

WHY IT’S COVERED

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

SCENARIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

IS THIS COVERED?

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

SCEANRIO

A fire breaks out in a storage facility where ecommerce stock is held, destroying a large volume of products awaiting shipment. Orders are delayed while stock is replaced.

IS THIS COVERED?

Loss or damage to insured stock caused by events such as fire may be covered under a Business Pack or Property Insurance policy

Stock Damaged by Fire
SCEANRIO

An ecommerce website is hacked, exposing customer names, emails and payment details. The business must investigate the breach, notify affected customers and respond to regulatory enquiries.

IS THIS COVERED?

Cyber events involving unauthorised access to customer data and associated response costs may be covered under Cyber & Technology Liability Insurance

Cyber Data Breach Incident
SCEANRIO

A cosmetic product sold through an ecommerce store leaks during use and damages a customer’s bathroom fixtures and flooring. The customer demands compensation for repair and replacement costs.

IS THIS COVERED?

Claims involving damage to third-party property caused by products supplied by a business may be covered under Public & Products Liability Insurance

Damage to Customer Property
SCEANRIO

A customer purchases a household item from an online store. Due to a manufacturing fault, the product breaks during normal use and causes injury. The customer seeks compensation for medical costs and related losses.

IS THIS COVERED?

Products Liability Insurance may respond to compensation and legal costs arising from bodily injury or property damage caused by a product you manufactured or supplied.

Product Injury Claim Online
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Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.

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Why businesses trust upcover

Get quotes in minutes, adjust your cover as your business evolves, and lean on expert support to help you make confident insurance decisions.

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FAQs

Ecommerce Businesses insurance queries

How do I make a claim?

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You should notify your insurer as soon as you become aware of a claim or circumstance that may give rise to a claim which could include a client complaint, you discovering an incident or an allegation of harm. Claims should be made in writing and handled in line with the claims notification requirements which will be outlined in your policy wording.
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How do I make a claim?

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What is a Certificate of Currency?

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A Certificate of Currency is issued by an insurance company and is something you can use as proof that your existing insurance policy is valid. It contains all the information regarding your policy. You may be asked from time to time to prove your insurance - for loans to your business, for landlords of your premises, or for certain clients you might have. The moment you purchase your insurance from upcover you can send your proof of insurance to whoever requires it, at just a click of a button.
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What is a Certificate of Currency?

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How quickly do I need to report an incident to my insurer?

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You should notify your insurer as soon as you become aware of any incident, claim, or circumstance that may give rise to a claim. Professional Indemnity insurance typically operates on a "claims made and notified" basis, meaning both the claim must be made against you AND you must notify the insurer during the active insurance period (or discovery period if applicable). Late notification after policy expiry may not be covered unless you have purchased an extended discovery period. Prompt notification is essential to protect your rights under your insurance.
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How quickly do I need to report an incident to my insurer?

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What is a retroactive date?

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A retroactive date is the earliest date from which a claim can arise and still be covered under your policy. Professional Indemnity and certain other claims-made policies will only respond to claims arising from acts, errors or omissions that occurred on or after the retroactive date listed in your policy schedule. If an incident occurred before your retroactive date, it typically will not be covered even if the claim is made during the current policy period. Maintaining continuous cover without gaps helps protect your retroactive date — check your policy schedule or ask your broker if you are unsure of your retroactive date.
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What is a retroactive date?

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What factors might impact the cost of policy premiums of insurance for ecommerce?

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Several factors can impact the cost of policy premiums for ecommerce in Australia. These include the type of coverage your business activity requires, such as Professional Indemnity, Public and Products Liability, or Cyber insurance, which can all be included inside an Information Technology policy. The nature and scope of your business activities, the services you provide, and the sensitivity of the data you hold may also affect your premium. Other contributing factors include annual turnover, number of employees, location, claims history, and the cover limits and applicable excess you select. Because each business is different, costs can vary significantly, and premiums may change at renewal in line with risk and claims experience.
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What factors might impact the cost of policy premiums of insurance for ecommerce?

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