Small Businesses
Tech Companies
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Common industry risks   

Understanding the risks in your industry and how our comprehensive coverage responds to protect your business.

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The Risks

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Risks Response

Management Liability

A software firm faces staff disputes, copyright process failures, employee fraud, or ATO audit cost.

Management Liability may respond to employment, statutory, crime, tax audit and inquiry cost claims.

Technology Liability Insurance

A system outage, cyber event or platform failure disrupts your operations and results in claims or losses for your business and clients.

Technology Liability Insurance may respond to claims arising from professional errors, cyber incidents and business interruption losses.

Funds Transfer Fraud

A fraudulent email or spoofed instruction tricks your team into transferring funds to a scammer, resulting in direct financial loss.

Cyber Insurance may respond to losses arising from funds transfer fraud where a fraudulent electronic instruction causes a payment loss.

Cyber Insurance

Unauthorised access to your systems or codebase exposes client or employee data and triggers legal and regulatory action.

Cyber Insurance may respond to breach response costs, legal expenses, damages and regulatory penalties arising from a data breach or privacy liability.

Professional Indemnity

A coding or deployment error causes client loss and a formal dispute over the quality of your professional services.

Professional Indemnity Insurance may respond to claims of alleged negligence or errors in your professional services, including defence costs.

Management Liability

The Risks

A software firm faces staff disputes, copyright process failures, employee fraud, or ATO audit cost.

Risks Response

Management Liability may respond to employment, statutory, crime, tax audit and inquiry cost claims.

Technology Liability Insurance

The Risks

A system outage, cyber event or platform failure disrupts your operations and results in claims or losses for your business and clients.

Risks Response

Technology Liability Insurance may respond to claims arising from professional errors, cyber incidents and business interruption losses.

Funds Transfer Fraud

The Risks

A fraudulent email or spoofed instruction tricks your team into transferring funds to a scammer, resulting in direct financial loss.

Risks Response

Cyber Insurance may respond to losses arising from funds transfer fraud where a fraudulent electronic instruction causes a payment loss.

Cyber Insurance

The Risks

Unauthorised access to your systems or codebase exposes client or employee data and triggers legal and regulatory action.

Risks Response

Cyber Insurance may respond to breach response costs, legal expenses, damages and regulatory penalties arising from a data breach or privacy liability.

Professional Indemnity

The Risks

A coding or deployment error causes client loss and a formal dispute over the quality of your professional services.

Risks Response

Professional Indemnity Insurance may respond to claims of alleged negligence or errors in your professional services, including defence costs.

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Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.

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Products

Coverages for IT & Software Development Professionals

Professional Indemnity, IT Liability, and more for IT & Software Development Professionals from leading insurers

Professional Indemnity

Covers negligence claims from third parties to help protect your business from professional errors

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IT Liability

Covers Professional Indemnity and Public & Products liability for tech service providers

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Intellectual Property

Covers claims from copyright, patent, and trademark disputes. This can be included in Professional Indemnity insurance

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Cyber & Technology

Includes Professional Indemnity and Cyber & Technology Liability insurance for tech businesses

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Claim examples

IT & Software Development Professionals claim examples

Real-world examples of claims software development professionals may face.

Privacy Breach Response
SCENARIO

A stolen admin credential lets an attacker access a database with customer details. You must investigate, notify affected people and handle angry client calls. A customer group alleges their data was exposed and makes a claim for losses and distress.

WHY IT’S COVERED

Claims arising from unauthorised access to or disclosure of personal data may be covered under Cyber and Privacy Liability, including related response and liability costs

IP Infringement Claim
SCENARIO

A client claims your app copied their interface and includes code they say is protected. They demand you pull the feature, pay damages and cover their legal costs. You need lawyers to respond while you review commits, licences and ownership.

WHY IT’S COVERED

Claims alleging intellectual property infringement arising from technology services may be covered under Information Technology Liability Insurance, with broader cover available under standalone Intellectual Property Insurance.

Breach of Contract Claim
SCENARIO

As an IT contractor, you commit to a delivery date in the SOW. A key integration runs late and the launch slips by three weeks. The client alleges an unintentional breach of contract, withholds fees and seeks liquidated damages and extra costs to meet their deadline.

WHY IT’S COVERED

Claims alleging unintentional breach of contract arising from errors or failures in technology services may be covered under Information Technology Liability Insurance where the insured is legally liable.

Client Loss From Bugs
SCENARIO

A new release ships with a pricing bug that overcharges users and crashes the client’s checkout for hours. The client issues refunds, loses sales and sends you a legal demand for their losses plus the cost of emergency fixes and retesting.

WHY IT’S COVERED

Claims arising from software bugs, errors or failures in technology services may be covered under Technology Professional Indemnity (Information Technology Liability)

SCEANRIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

WHY IT'S COVERED

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

Privacy Breach Response

SCENARIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

WHY IT’S COVERED

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

SCENARIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

IS THIS COVERED?

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

SCEANRIO

A stolen admin credential lets an attacker access a database with customer details. You must investigate, notify affected people and handle angry client calls. A customer group alleges their data was exposed and makes a claim for losses and distress.

IS THIS COVERED?

Claims arising from unauthorised access to or disclosure of personal data may be covered under Cyber and Privacy Liability, including related response and liability costs

Privacy Breach Response
SCEANRIO

A client claims your app copied their interface and includes code they say is protected. They demand you pull the feature, pay damages and cover their legal costs. You need lawyers to respond while you review commits, licences and ownership.

IS THIS COVERED?

Claims alleging intellectual property infringement arising from technology services may be covered under Information Technology Liability Insurance, with broader cover available under standalone Intellectual Property Insurance.

IP Infringement Claim
SCEANRIO

As an IT contractor, you commit to a delivery date in the SOW. A key integration runs late and the launch slips by three weeks. The client alleges an unintentional breach of contract, withholds fees and seeks liquidated damages and extra costs to meet their deadline.

IS THIS COVERED?

Claims alleging unintentional breach of contract arising from errors or failures in technology services may be covered under Information Technology Liability Insurance where the insured is legally liable.

Breach of Contract Claim
SCEANRIO

A new release ships with a pricing bug that overcharges users and crashes the client’s checkout for hours. The client issues refunds, loses sales and sends you a legal demand for their losses plus the cost of emergency fixes and retesting.

IS THIS COVERED?

Claims arising from software bugs, errors or failures in technology services may be covered under Technology Professional Indemnity (Information Technology Liability)

Client Loss From Bugs
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Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.

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FAQs

IT & Software Development Professionals insurance queries

How do I make a claim?

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You should notify your insurer as soon as you become aware of a claim or circumstance that may give rise to a claim which could include a client complaint, you discovering an incident or an allegation of harm. Claims should be made in writing and handled in line with the claims notification requirements which will be outlined in your policy wording.
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How do I make a claim?

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What is a Certificate of Currency?

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A Certificate of Currency is issued by an insurance company and is something you can use as proof that your existing insurance policy is valid. It contains all the information regarding your policy. You may be asked from time to time to prove your insurance - for loans to your business, for landlords of your premises, or for certain clients you might have. The moment you purchase your insurance from upcover you can send your proof of insurance to whoever requires it, at just a click of a button.
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What is a Certificate of Currency?

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How quickly do I need to report an incident to my insurer?

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You should notify your insurer as soon as you become aware of any incident, claim, or circumstance that may give rise to a claim. Professional Indemnity insurance typically operates on a "claims made and notified" basis, meaning both the claim must be made against you AND you must notify the insurer during the active insurance period (or discovery period if applicable). Late notification after policy expiry may not be covered unless you have purchased an extended discovery period. Prompt notification is essential to protect your rights under your insurance.
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How quickly do I need to report an incident to my insurer?

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What is a retroactive date?

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A retroactive date is the earliest date from which a claim can arise and still be covered under your policy. Professional Indemnity and certain other claims-made policies will only respond to claims arising from acts, errors or omissions that occurred on or after the retroactive date listed in your policy schedule. If an incident occurred before your retroactive date, it typically will not be covered even if the claim is made during the current policy period. Maintaining continuous cover without gaps helps protect your retroactive date — check your policy schedule or ask your broker if you are unsure of your retroactive date.
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What is a retroactive date?

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What factors might impact the cost of policy premiums of insurance for software developers?

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Several factors can impact the cost of policy premiums for software developers in Australia. These include the type of coverage your business activity requires, such as Professional Indemnity, Public and Products Liability, or Cyber insurance, which can all be included inside an Information Technology policy. The nature and scope of your business activities, the services you provide, and the sensitivity of the data you hold may also affect your premium. Other contributing factors include annual turnover, number of employees, location, claims history, and the cover limits and applicable excess you select. Because each business is different, costs can vary significantly, and premiums may change at renewal in line with risk and claims experience.
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What factors might impact the cost of policy premiums of insurance for software developers?

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Do IT contractors need Professional Indemnity insurance?

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Professional Indemnity Insurance is designed to cover claims arising from professional negligence, errors or omissions in the services you provide. While it is not a legal requirement for IT contractors in Australia, it is commonly held by IT contractors across Australia. Many clients, professional associations and booking platforms may expect you to hold current Professional Indemnity cover before engaging your services. Without this type of cover, you could be personally liable for legal costs and compensation claims. Speaking with an insurance broker can help you understand the level of cover appropriate for your circumstances.
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Do IT contractors need Professional Indemnity insurance?

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