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Key risks
Understanding the risks in your industry and how our comprehensive coverage responds to protect your business.
A software firm faces staff disputes, copyright process failures, employee fraud, or ATO audit cost.
Management Liability may respond to employment, statutory, crime, tax audit and inquiry cost claims.
A system outage, cyber event or platform failure disrupts your operations and results in claims or losses for your business and clients.
Technology Liability Insurance may respond to claims arising from professional errors, cyber incidents and business interruption losses.
A fraudulent email or spoofed instruction tricks your team into transferring funds to a scammer, resulting in direct financial loss.
Cyber Insurance may respond to losses arising from funds transfer fraud where a fraudulent electronic instruction causes a payment loss.
Unauthorised access to your systems or codebase exposes client or employee data and triggers legal and regulatory action.
Cyber Insurance may respond to breach response costs, legal expenses, damages and regulatory penalties arising from a data breach or privacy liability.
A coding or deployment error causes client loss and a formal dispute over the quality of your professional services.
Professional Indemnity Insurance may respond to claims of alleged negligence or errors in your professional services, including defence costs.
A software firm faces staff disputes, copyright process failures, employee fraud, or ATO audit cost.
Management Liability may respond to employment, statutory, crime, tax audit and inquiry cost claims.
A system outage, cyber event or platform failure disrupts your operations and results in claims or losses for your business and clients.
Technology Liability Insurance may respond to claims arising from professional errors, cyber incidents and business interruption losses.
A fraudulent email or spoofed instruction tricks your team into transferring funds to a scammer, resulting in direct financial loss.
Cyber Insurance may respond to losses arising from funds transfer fraud where a fraudulent electronic instruction causes a payment loss.
Unauthorised access to your systems or codebase exposes client or employee data and triggers legal and regulatory action.
Cyber Insurance may respond to breach response costs, legal expenses, damages and regulatory penalties arising from a data breach or privacy liability.
A coding or deployment error causes client loss and a formal dispute over the quality of your professional services.
Professional Indemnity Insurance may respond to claims of alleged negligence or errors in your professional services, including defence costs.
Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.
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Claim examples
Real-world examples of claims software development professionals may face.
A stolen admin credential lets an attacker access a database with customer details. You must investigate, notify affected people and handle angry client calls. A customer group alleges their data was exposed and makes a claim for losses and distress.
Claims arising from unauthorised access to or disclosure of personal data may be covered under Cyber and Privacy Liability, including related response and liability costs
A client claims your app copied their interface and includes code they say is protected. They demand you pull the feature, pay damages and cover their legal costs. You need lawyers to respond while you review commits, licences and ownership.
Claims alleging intellectual property infringement arising from technology services may be covered under Information Technology Liability Insurance, with broader cover available under standalone Intellectual Property Insurance.
As an IT contractor, you commit to a delivery date in the SOW. A key integration runs late and the launch slips by three weeks. The client alleges an unintentional breach of contract, withholds fees and seeks liquidated damages and extra costs to meet their deadline.
Claims alleging unintentional breach of contract arising from errors or failures in technology services may be covered under Information Technology Liability Insurance where the insured is legally liable.
A new release ships with a pricing bug that overcharges users and crashes the client’s checkout for hours. The client issues refunds, loses sales and sends you a legal demand for their losses plus the cost of emergency fixes and retesting.
Claims arising from software bugs, errors or failures in technology services may be covered under Technology Professional Indemnity (Information Technology Liability)
A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.
Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.
A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.
Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.
A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.
Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.
Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.
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