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Common industry risks   

Understanding the risks in your industry and how our comprehensive coverage responds to protect your business.

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The Risks

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Risks Response

Technology Liability Insurance

Your blockchain platform unintentionally fails to deliver agreed onboarding, integration or API services to a client, causing a contract dispute.

Technology Liability Insurance can include Breach of Contract cover for unintentional breaches of client contracts in agreed technology services.

Funds Transfer Fraud

A fraudulent email or spoofed instruction tricks your team into transferring funds to a scammer, resulting in direct financial loss.

Cyber Insurance may respond to losses arising from funds transfer fraud where a fraudulent electronic instruction causes a payment loss.

Cyber Insurance

Unauthorised access to your platform tools exposes user, employee or KYC data and triggers legal and regulatory action.

Cyber Insurance may respond to breach response costs, legal expenses, damages and regulatory penalties arising from a data breach or privacy liability.

Professional Indemnity

A smart contract or platform error causes client loss and a formal dispute over the quality of your professional services.

Professional Indemnity Insurance may respond to claims of alleged negligence or errors in your professional services, including defence costs.

Technology Liability Insurance

The Risks

Your blockchain platform unintentionally fails to deliver agreed onboarding, integration or API services to a client, causing a contract dispute.

Risks Response

Technology Liability Insurance can include Breach of Contract cover for unintentional breaches of client contracts in agreed technology services.

Funds Transfer Fraud

The Risks

A fraudulent email or spoofed instruction tricks your team into transferring funds to a scammer, resulting in direct financial loss.

Risks Response

Cyber Insurance may respond to losses arising from funds transfer fraud where a fraudulent electronic instruction causes a payment loss.

Cyber Insurance

The Risks

Unauthorised access to your platform tools exposes user, employee or KYC data and triggers legal and regulatory action.

Risks Response

Cyber Insurance may respond to breach response costs, legal expenses, damages and regulatory penalties arising from a data breach or privacy liability.

Professional Indemnity

The Risks

A smart contract or platform error causes client loss and a formal dispute over the quality of your professional services.

Risks Response

Professional Indemnity Insurance may respond to claims of alleged negligence or errors in your professional services, including defence costs.

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Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.

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Products

Coverages for Crypto, Web3 & Blockchain

Professional Indemnity, Management Liability, and more for Crypto, Web3 & Blockchain businesses from leading insurers

Management Liability

Bundled insurance for executives and boards incl D&O, EPL, Statutory Liability and Tax Liability insurance

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IT Liability

Covers Professional Indemnity and Public & Products liability for tech service providers

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Intellectual Property

Covers claims from copyright, patent, and trademark disputes. This can be included in Professional Indemnity insurance

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Cyber & Technology

Includes Professional Indemnity and Cyber & Technology Liability insurance for tech businesses

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Claim examples

Crypto, Web3 & Blockchain claim examples

Real-world examples of claims blockchain and crypto businesses may face.

Regulatory Investigation Costs
SCENARIO

A crypto business is investigated by an Australian regulator following alleged compliance breaches. The business incurs significant legal and professional costs responding to information requests and interviews.

WHY IT’S COVERED

Investigation Costs is a benefit commonly included under Professional Indemnity Insurance. It may respond to legal and professional costs incurred in responding to a regulatory investigation. Regulatory fines and penalties are commonly not insurable in Australia.

Digital Asset Handling Loss
SCENARIO

A business managing digital wallets for clients experiences a system compromise that results in the loss of crypto assets under its control. Clients allege failure to maintain adequate security measures.

WHY IT’S COVERED

Claims arising from security failures involving digital asset platforms may be covered under Cyber and Technology Liability where the insured is legally liable, however cover for the value of lost digital assets may be limited

Cyber Breach Client Loss
SCENARIO

A crypto platform suffers a cyber attack that allows unauthorised access to customer accounts. Client data is exposed and transactions are disrupted, leading affected users to pursue claims for loss and response costs.

WHY IT’S COVERED

Claims arising from unauthorised access to customer accounts and related data breaches may be covered under Cyber and Privacy Liability, including response and liability costs

Smart Contract Error Claim
SCENARIO

A blockchain developer deploys a smart contract containing a coding error that causes transaction failures and financial loss for a client. The client alleges negligence and seeks compensation for losses and related legal costs.

WHY IT’S COVERED

Claims arising from errors or failures in software or smart contract code may be covered under Information Technology Liability Insurance where the insured is legally liable.

SCEANRIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

WHY IT'S COVERED

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

Regulatory Investigation Costs

SCENARIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

WHY IT’S COVERED

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

SCENARIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

IS THIS COVERED?

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

SCEANRIO

A crypto business is investigated by an Australian regulator following alleged compliance breaches. The business incurs significant legal and professional costs responding to information requests and interviews.

IS THIS COVERED?

Investigation Costs is a benefit commonly included under Professional Indemnity Insurance. It may respond to legal and professional costs incurred in responding to a regulatory investigation. Regulatory fines and penalties are commonly not insurable in Australia.

Regulatory Investigation Costs
SCEANRIO

A business managing digital wallets for clients experiences a system compromise that results in the loss of crypto assets under its control. Clients allege failure to maintain adequate security measures.

IS THIS COVERED?

Claims arising from security failures involving digital asset platforms may be covered under Cyber and Technology Liability where the insured is legally liable, however cover for the value of lost digital assets may be limited

Digital Asset Handling Loss
SCEANRIO

A crypto platform suffers a cyber attack that allows unauthorised access to customer accounts. Client data is exposed and transactions are disrupted, leading affected users to pursue claims for loss and response costs.

IS THIS COVERED?

Claims arising from unauthorised access to customer accounts and related data breaches may be covered under Cyber and Privacy Liability, including response and liability costs

Cyber Breach Client Loss
SCEANRIO

A blockchain developer deploys a smart contract containing a coding error that causes transaction failures and financial loss for a client. The client alleges negligence and seeks compensation for losses and related legal costs.

IS THIS COVERED?

Claims arising from errors or failures in software or smart contract code may be covered under Information Technology Liability Insurance where the insured is legally liable.

Smart Contract Error Claim
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Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.

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Benefits

Why businesses trust upcover

Get quotes in minutes, adjust your cover as your business evolves, and lean on expert support to help you make confident insurance decisions.

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FAQs

Crypto, Web3 & Blockchain insurance queries

How do I make a claim?

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You should notify your insurer as soon as you become aware of a claim or circumstance that may give rise to a claim which could include a client complaint, you discovering an incident or an allegation of harm. Claims should be made in writing and handled in line with the claims notification requirements which will be outlined in your policy wording.
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How do I make a claim?

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What is a Certificate of Currency?

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A Certificate of Currency is issued by an insurance company and is something you can use as proof that your existing insurance policy is valid. It contains all the information regarding your policy. You may be asked from time to time to prove your insurance - for loans to your business, for landlords of your premises, or for certain clients you might have. The moment you purchase your insurance from upcover you can send your proof of insurance to whoever requires it, at just a click of a button.
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What is a Certificate of Currency?

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How quickly do I need to report an incident to my insurer?

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You should notify your insurer as soon as you become aware of any incident, claim, or circumstance that may give rise to a claim. Professional Indemnity insurance typically operates on a "claims made and notified" basis, meaning both the claim must be made against you AND you must notify the insurer during the active insurance period (or discovery period if applicable). Late notification after policy expiry may not be covered unless you have purchased an extended discovery period. Prompt notification is essential to protect your rights under your insurance.
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How quickly do I need to report an incident to my insurer?

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What is a retroactive date?

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A retroactive date is the earliest date from which a claim can arise and still be covered under your policy. Professional Indemnity and certain other claims-made policies will only respond to claims arising from acts, errors or omissions that occurred on or after the retroactive date listed in your policy schedule. If an incident occurred before your retroactive date, it typically will not be covered even if the claim is made during the current policy period. Maintaining continuous cover without gaps helps protect your retroactive date — check your policy schedule or ask your broker if you are unsure of your retroactive date.
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What is a retroactive date?

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What factors might impact the cost of policy premiums of insurance for crypto businesses?

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Several factors can impact the cost of policy premiums for crypto businesses in Australia. These include the type of coverage your business activity requires, such as Professional Indemnity, Public and Products Liability, or Cyber insurance, which can all be included inside an Information Technology policy. The nature and scope of your business activities, the services you provide, and the sensitivity of the data you hold may also affect your premium. Other contributing factors include annual turnover, number of employees, location, claims history, and the cover limits and applicable excess you select. Because each business is different, costs can vary significantly, and premiums may change at renewal in line with risk and claims experience.
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What factors might impact the cost of policy premiums of insurance for crypto businesses?

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Do blockchain companies need Professional Indemnity insurance?

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Professional Indemnity Insurance is designed to cover claims arising from professional negligence, errors or omissions in the services you provide. While it is not a legal requirement for blockchain companies in Australia, it is commonly held by blockchain companies across Australia. Many clients, professional associations and booking platforms may expect you to hold current Professional Indemnity cover before engaging your services. Without this type of cover, you could be personally liable for legal costs and compensation claims. Speaking with an insurance broker can help you understand the level of cover appropriate for your circumstances.
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Do blockchain companies need Professional Indemnity insurance?

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