A digital health app publishes educational content that unintentionally mirrors copyrighted material from another provider. The rights holder alleges infringement and demands compensation and removal of the content.

Information Technology Liability Insurance may respond to claims alleging intellectual property infringement or misuse of digital content, including defence costs. Standalone Intellectual Property Insurance may also provide broader cover.

A system outage caused by a software error prevents users from accessing telemedicine services for several hours. A corporate client alleges financial loss due to missed consultations and seeks damages from the digital health provider.

Information Technology Liability Insurance may respond to claims arising from errors or failures in digital or telehealth services, including where system outages lead to financial loss, including defence costs.

A cyber incident exposes patient records stored on a digital healthcare platform. Affected users, claim their sensitive health data was not adequately protected and lodge complaints, triggering legal costs and regulatory investigation expenses.

Cyber & Privacy Liability Insurance may respond to claims or regulatory investigations arising from unauthorised access to personal or health information, including associated legal and defence costs.

A patient uses a telehealth platform for clinical advice. Due to incomplete information provided during the consultation, the advice leads to a delayed diagnosis. The patient alleges the digital health provider failed to exercise reasonable care and seeks compensation.

Professional Indemnity Insurance may respond to claims alleging negligence, errors or omissions in the provision of telehealth or clinical services, including associated legal defence costs.