Small Businesses
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Common industry risks   

Understanding the risks in your industry and how our comprehensive coverage responds to protect your business.

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The Risks

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Risks Response

Business Interruption

Insured damage interrupts trade at your florist shop and reduces your income while repairs or reinstatement are completed.

Business Interruption Insurance may respond to lost income and additional costs arising from an insured event interrupting your operations.

Deterioration of Stock

Perishable stock is lost or ruined following equipment breakdown or power failure, leaving you unable to use or sell the affected goods.

Deterioration of Stock is a benefit under Business Pack Insurance. It may respond to loss of perishable stock caused by equipment breakdown.

Glass Cover

Accidental breakage of your shopfront or display glass leaves your florist shop exposed and in need of urgent repair or protection.

Glass Cover is a benefit commonly included under Business Pack Insurance. It may respond to accidental breakage of insured glass at your premises.

Theft & Break-In

A break-in results in the theft of flowers, tools, stock or contents from your florist shop outside of trading hours.

Commercial Property Insurance may respond to loss or damage to insured stock and contents arising from theft or forced entry at your premises.

Public Liability

Third party injury arising from a spill, fallen display or similar hazard at your florist shop during business operations.

Public Liability Insurance may respond to third party injury and property damage claims arising from your business activities.

Business Interruption

The Risks

Insured damage interrupts trade at your florist shop and reduces your income while repairs or reinstatement are completed.

Risks Response

Business Interruption Insurance may respond to lost income and additional costs arising from an insured event interrupting your operations.

Deterioration of Stock

The Risks

Perishable stock is lost or ruined following equipment breakdown or power failure, leaving you unable to use or sell the affected goods.

Risks Response

Deterioration of Stock is a benefit under Business Pack Insurance. It may respond to loss of perishable stock caused by equipment breakdown.

Glass Cover

The Risks

Accidental breakage of your shopfront or display glass leaves your florist shop exposed and in need of urgent repair or protection.

Risks Response

Glass Cover is a benefit commonly included under Business Pack Insurance. It may respond to accidental breakage of insured glass at your premises.

Theft & Break-In

The Risks

A break-in results in the theft of flowers, tools, stock or contents from your florist shop outside of trading hours.

Risks Response

Commercial Property Insurance may respond to loss or damage to insured stock and contents arising from theft or forced entry at your premises.

Public Liability

The Risks

Third party injury arising from a spill, fallen display or similar hazard at your florist shop during business operations.

Risks Response

Public Liability Insurance may respond to third party injury and property damage claims arising from your business activities.

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Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.

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Businesses covered

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Products

Coverages for Florists & Flower Shops

Public & Products Liability, Business Pack, and more for Architects from leading insurers

Public & Products Liability

Covers injury & property claims from your services, products or at your business

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Management Liability

Bundled insurance for executives and boards incl D&O, EPL, Statutory Liability and Tax Liability insurance

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Business Pack

Can include property, contents, glass, electrical equipment, business interruption, theft, contents

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Cyber & Technology

Includes Professional Indemnity and Cyber & Technology Liability insurance for tech businesses

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Claim examples

Florists & Flower Shops claim examples

Real-world examples of how our insurance helps protects florists, their shop and their clients

Fire Damages Stock
SCENARIO

An electrical fault sparks a fire in the back work area overnight, damaging flowers, gift stock, wrapping supplies and shelving. The florist must replace ruined stock, clean the premises and carry out repairs before reopening to customers.

WHY IT’S COVERED

Commercial Property Insurance may respond to loss or damage to insured stock, contents and business property arising from a fire at your premises.

Shattered Shopfront
SCENARIO

During a busy Saturday pickup period, a customer carrying a large arrangement knocks over a metal display stand and the front shop window shatters. The florist must make the area safe straight away and organise urgent replacement glass.

WHY IT’S COVERED

Glass Cover is a benefit commonly included under Business Pack Insurance. It is designed to respond to accidental breakage of insured glass at your premises, including reasonable repair and temporary protection costs.

Overnight Break-In
SCENARIO

When staff arrive to open the store, they find the front lock has been forced open. Premium bouquets, gift hampers, tools and the EFTPOS tablet are gone. The florist needs to replace stolen stock and contents quickly so customer orders can still go out.

WHY IT’S COVERED

Commercial Property Insurance may respond to loss of or damage to insured stock, contents and specified items arising from theft or forced entry at your business premises.

Wet Floor Slip
SCENARIO

A customer walks into the florist shop on a rainy morning and slips on water tracked in near the display fridge. They injure their back and later claim the business failed to keep the floor safe for visitors entering the store.

WHY IT’S COVERED

Public Liability insurance is designed to cover third party injury claims and defence costs arising from your business activities.

SCEANRIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

WHY IT'S COVERED

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

Fire Damages Stock

SCENARIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

WHY IT’S COVERED

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

SCENARIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

IS THIS COVERED?

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

SCEANRIO

An electrical fault sparks a fire in the back work area overnight, damaging flowers, gift stock, wrapping supplies and shelving. The florist must replace ruined stock, clean the premises and carry out repairs before reopening to customers.

IS THIS COVERED?

Commercial Property Insurance may respond to loss or damage to insured stock, contents and business property arising from a fire at your premises.

Fire Damages Stock
SCEANRIO

During a busy Saturday pickup period, a customer carrying a large arrangement knocks over a metal display stand and the front shop window shatters. The florist must make the area safe straight away and organise urgent replacement glass.

IS THIS COVERED?

Glass Cover is a benefit commonly included under Business Pack Insurance. It is designed to respond to accidental breakage of insured glass at your premises, including reasonable repair and temporary protection costs.

Shattered Shopfront
SCEANRIO

When staff arrive to open the store, they find the front lock has been forced open. Premium bouquets, gift hampers, tools and the EFTPOS tablet are gone. The florist needs to replace stolen stock and contents quickly so customer orders can still go out.

IS THIS COVERED?

Commercial Property Insurance may respond to loss of or damage to insured stock, contents and specified items arising from theft or forced entry at your business premises.

Overnight Break-In
SCEANRIO

A customer walks into the florist shop on a rainy morning and slips on water tracked in near the display fridge. They injure their back and later claim the business failed to keep the floor safe for visitors entering the store.

IS THIS COVERED?

Public Liability insurance is designed to cover third party injury claims and defence costs arising from your business activities.

Wet Floor Slip
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Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.

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FAQs

Florists & Flower Shops insurance queries

How do I make a claim?

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You should notify your insurer as soon as you become aware of a claim or circumstance that may give rise to a claim which could include a client complaint, you discovering an incident or an allegation of harm. Claims should be made in writing and handled in line with the claims notification requirements which will be outlined in your policy wording.
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How do I make a claim?

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What is a Certificate of Currency?

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A Certificate of Currency is issued by an insurance company and is something you can use as proof that your existing insurance policy is valid. It contains all the information regarding your policy. You may be asked from time to time to prove your insurance - for loans to your business, for landlords of your premises, or for certain clients you might have. The moment you purchase your insurance from upcover you can send your proof of insurance to whoever requires it, at just a click of a button.
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What is a Certificate of Currency?

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How quickly do I need to report an incident to my insurer?

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You should notify your insurer as soon as you become aware of any incident, claim, or circumstance that may give rise to a claim. Professional Indemnity insurance typically operates on a "claims made and notified" basis, meaning both the claim must be made against you AND you must notify the insurer during the active insurance period (or discovery period if applicable). Late notification after policy expiry may not be covered unless you have purchased an extended discovery period. Prompt notification is essential to protect your rights under your insurance.
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How quickly do I need to report an incident to my insurer?

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What is a retroactive date?

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A retroactive date is the earliest date from which a claim can arise and still be covered under your policy. Professional Indemnity and certain other claims-made policies will only respond to claims arising from acts, errors or omissions that occurred on or after the retroactive date listed in your policy schedule. If an incident occurred before your retroactive date, it typically will not be covered even if the claim is made during the current policy period. Maintaining continuous cover without gaps helps protect your retroactive date — check your policy schedule or ask your broker if you are unsure of your retroactive date.
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What is a retroactive date?

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What factors might impact the cost of policy premiums of insurance for florists?

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The cost of insurance for florists in Australia varies depending on several factors. These typically include the nature and scope of your business activities, annual turnover, number of employees, location, claims history, and the cover limits and the applicable excess. For Commercial Motor cover, insurers also consider vehicle make, model, value, usage and driving history. Where additional covers such as Professional Indemnity or Cyber insurance are relevant to your operations, the services you provide and the sensitivity of data you hold may also affect your premium. Because each business is different, costs can vary significantly and premiums may change at renewal in line with risk and claims experience.
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What factors might impact the cost of policy premiums of insurance for florists?

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Do flower shops need Public Liability insurance?

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Public Liability insurance is designed to cover claims where a client or member of the public is injured or their property is damaged as a result of the services you provide. While it is not a legal requirement for flower shops in Australia, it is commonly held by flower shops across Australia. Many clients, venues and booking platforms may require you to hold a current Public Liability policy before they will engage your services. Without this type of cover, you could be personally liable for legal costs and compensation claims. Speaking with an insurance broker can help you understand whether Public Liability cover is appropriate for your circumstances.
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Do flower shops need Public Liability insurance?

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