Small Businesses
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Motor & Fleet

Common industry risks   

Understanding the risks in your industry and how our comprehensive coverage responds to protect your business.

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The Risks

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Risks Response

Business Interruption

Insured damage stops production or blocks access to your workspace, delaying orders and reducing your business income.

Business Interruption Insurance may respond to lost income and additional costs arising from an insured event interrupting your operations.

Goods in Transit

While transporting your stock to a market, pop-up or customer, goods are damaged or lost in transit before they arrive.

Goods in Transit cover can be included within Business Pack policies and can cover loss or damage to your goods while being transported.

Property & Stock Damage

Fire, storm or water damage hits your studio, stock or tools and leaves your business unable to produce or operate as usual.

Commercial Property Insurance may respond to repair or replacement costs for insured premises, contents and stock damaged by an insured event.

Theft & Break-In

A break-in after hours results in the theft of stock, tools or contents your studio or stall needs to continue operating and trading.

Commercial Property Insurance may respond to loss or damage to insured stock, tools and contents arising from theft or forced entry.

Public and Products Liability

A shopper trips at your stall or a handmade item causes injury or property damage to a customer after the sale is completed.

Public Liability and Products Liability Insurance may respond to third party injury and property damage claims from your business activities.

Business Interruption

The Risks

Insured damage stops production or blocks access to your workspace, delaying orders and reducing your business income.

Risks Response

Business Interruption Insurance may respond to lost income and additional costs arising from an insured event interrupting your operations.

Goods in Transit

The Risks

While transporting your stock to a market, pop-up or customer, goods are damaged or lost in transit before they arrive.

Risks Response

Goods in Transit cover can be included within Business Pack policies and can cover loss or damage to your goods while being transported.

Property & Stock Damage

The Risks

Fire, storm or water damage hits your studio, stock or tools and leaves your business unable to produce or operate as usual.

Risks Response

Commercial Property Insurance may respond to repair or replacement costs for insured premises, contents and stock damaged by an insured event.

Theft & Break-In

The Risks

A break-in after hours results in the theft of stock, tools or contents your studio or stall needs to continue operating and trading.

Risks Response

Commercial Property Insurance may respond to loss or damage to insured stock, tools and contents arising from theft or forced entry.

Public and Products Liability

The Risks

A shopper trips at your stall or a handmade item causes injury or property damage to a customer after the sale is completed.

Risks Response

Public Liability and Products Liability Insurance may respond to third party injury and property damage claims from your business activities.

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Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.

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Businesses covered

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Products

Coverage for Crafters & Makers

Public & Products Liability, Management Liability, and more for Crafters & Makers from leading insurers

Public & Products Liability

Covers injury & property claims from your services, products or at your business

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Management Liability

Bundled insurance for executives and boards incl D&O, EPL, Statutory Liability and Tax Liability insurance

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Business Pack

Can include property, contents, glass, electrical equipment, business interruption, theft, contents

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Cyber & Technology

Includes Professional Indemnity and Cyber & Technology Liability insurance for tech businesses

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Claims examples

Common claims against Crafters & Makers

A few common situations, explained simply, so you know what claims can look like.

Stock and Tool Theft
SCENARIO

Someone breaks into your studio overnight and steals finished stock, a card reader and key tools used to make orders. You also have damage to the door and lock from the break-in and you cannot fulfil existing customer orders on time.

WHY IT’S COVERED

Commercial Property Insurance may respond to loss of or damage to insured stock, contents and specified items arising from theft or forced entry at your business premises.

Studio Fire Damage Claim
SCENARIO

During a late-night making session, a heat gun overheats and starts a small fire in your workspace. It damages your stock, packaging and tools and smoke affects nearby items, forcing you to stop orders while you clean up.

WHY IT’S COVERED

Commercial Property Insurance may respond to loss or damage to insured stock, contents and business property arising from a fire at your premises.

Handmade Product Injury
SCENARIO

After buying your soy candle online, a customer says the jar cracked while burning and hot wax splashed their bench, causing a burn and damaging the surface. They request medical costs and replacement of the damaged item.

WHY IT’S COVERED

Products Liability Insurance may respond to compensation and legal costs arising from bodily injury or property damage caused by a product you manufactured or supplied.

Stall Slip Injury Claim
SCENARIO

At a weekend market, a customer trips over your extension cord and falls into your display table. They injure their wrist and their phone screen shatters. They claim you did not set up the stall safely and ask you to pay their costs.

WHY IT’S COVERED

Public Liability insurance is designed to cover third party injury claims and defence costs arising from your business activities.

SCENARIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

WHY IT’S COVERED

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

Manual handling damage

SCENARIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

WHY IT’S COVERED

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

SCENARIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

IS THIS COVERED?

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

SCENARIO

Someone breaks into your studio overnight and steals finished stock, a card reader and key tools used to make orders. You also have damage to the door and lock from the break-in and you cannot fulfil existing customer orders on time.

IS THIS COVERED?

Commercial Property Insurance may respond to loss of or damage to insured stock, contents and specified items arising from theft or forced entry at your business premises.

Stock and Tool Theft
SCENARIO

During a late-night making session, a heat gun overheats and starts a small fire in your workspace. It damages your stock, packaging and tools and smoke affects nearby items, forcing you to stop orders while you clean up.

IS THIS COVERED?

Commercial Property Insurance may respond to loss or damage to insured stock, contents and business property arising from a fire at your premises.

Studio Fire Damage Claim
SCENARIO

After buying your soy candle online, a customer says the jar cracked while burning and hot wax splashed their bench, causing a burn and damaging the surface. They request medical costs and replacement of the damaged item.

IS THIS COVERED?

Products Liability Insurance may respond to compensation and legal costs arising from bodily injury or property damage caused by a product you manufactured or supplied.

Handmade Product Injury
SCENARIO

At a weekend market, a customer trips over your extension cord and falls into your display table. They injure their wrist and their phone screen shatters. They claim you did not set up the stall safely and ask you to pay their costs.

IS THIS COVERED?

Public Liability insurance is designed to cover third party injury claims and defence costs arising from your business activities.

Stall Slip Injury Claim
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Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.

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FAQs

Crafters & Makers insurance queries

How do I make a claim?

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You should notify your insurer as soon as you become aware of a claim or circumstance that may give rise to a claim which could include a client complaint, you discovering an incident or an allegation of harm. Claims should be made in writing and handled in line with the claims notification requirements which will be outlined in your policy wording.
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How do I make a claim?

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What is a Certificate of Currency?

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A Certificate of Currency is issued by an insurance company and is something you can use as proof that your existing insurance policy is valid. It contains all the information regarding your policy. You may be asked from time to time to prove your insurance - for loans to your business, for landlords of your premises, or for certain clients you might have. The moment you purchase your insurance from upcover you can send your proof of insurance to whoever requires it, at just a click of a button.
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What is a Certificate of Currency?

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How quickly do I need to report an incident to my insurer?

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You should notify your insurer as soon as you become aware of any incident, claim, or circumstance that may give rise to a claim. Professional Indemnity insurance typically operates on a "claims made and notified" basis, meaning both the claim must be made against you AND you must notify the insurer during the active insurance period (or discovery period if applicable). Late notification after policy expiry may not be covered unless you have purchased an extended discovery period. Prompt notification is essential to protect your rights under your insurance.
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How quickly do I need to report an incident to my insurer?

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What is a retroactive date?

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A retroactive date is the earliest date from which a claim can arise and still be covered under your policy. Professional Indemnity and certain other claims-made policies will only respond to claims arising from acts, errors or omissions that occurred on or after the retroactive date listed in your policy schedule. If an incident occurred before your retroactive date, it typically will not be covered even if the claim is made during the current policy period. Maintaining continuous cover without gaps helps protect your retroactive date — check your policy schedule or ask your broker if you are unsure of your retroactive date.
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What is a retroactive date?

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What factors might impact the cost of policy premiums of insurance for handmade business?

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Several factors can impact the cost of policy premiums for handmade businesses in Australia. These include the type of coverage your practice requires, such as Public and Products Liability, which can be tailored to craft makers. The nature and scope of your business activities, the services you provide, and the sensitivity of the data you hold may also affect your premium. Other contributing factors include annual turnover, number of employees, location, claims history, and the cover limits and applicable excess you select. Because each business is different, costs can vary significantly, and premiums may change at renewal in line with risk and claims experience.
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What factors might impact the cost of policy premiums of insurance for handmade business?

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Do craft businesses need Public Liability insurance?

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Public Liability insurance is designed to cover claims where a client or member of the public is injured or their property is damaged as a result of the services you provide. While it is not a legal requirement for craft businessses in Australia, it is commonly held by craft businesses across Australia. Many clients, venues and booking platforms may require you to hold a current Public Liability policy before they will engage your services. Without this type of cover, you could be personally liable for legal costs and compensation claims. Speaking with an insurance broker can help you understand whether Public Liability cover is appropriate for your circumstances.
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Do craft businesses need Public Liability insurance?

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Insight

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