Small Businesses
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Common industry risks   

Understanding the risks in your industry and how our comprehensive coverage responds to protect your business.

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The Risks

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Risks Response

Glass Cover

A cabin window, shower screen or reception door glass is cracked or shattered and requires urgent repair or replacement.

Glass Cover is a benefit commonly included under Business Pack Insurance. It may respond to accidental breakage of insured glass at your premises.

Machinery Breakdown

A hot water unit, air conditioner or other key appliance suddenly fails and guest services are disrupted at the property.

Machinery Breakdown is a benefit under Business Pack or Commercial Property Insurance. It may respond to sudden breakdown of insured machinery.

Business Interruption

Insured damage forces cabin closures and your booking income drops while repairs are being completed.

Business Interruption Insurance may respond to lost income and additional costs arising from an insured event interrupting your operations.

Commercial Property

A storm or fire significantly damages your cabins, shared areas or contents and affects guest stays and bookings.

Commercial Property Insurance may respond to repair or replacement costs for insured buildings and contents damaged by an insured event.

Public Liability

A guest trips on steps or pathways and makes a claim for injury and related loss at your property.

Public Liability Insurance may respond to third party injury and property damage claims arising from your business activities.

Glass Cover

The Risks

A cabin window, shower screen or reception door glass is cracked or shattered and requires urgent repair or replacement.

Risks Response

Glass Cover is a benefit commonly included under Business Pack Insurance. It may respond to accidental breakage of insured glass at your premises.

Machinery Breakdown

The Risks

A hot water unit, air conditioner or other key appliance suddenly fails and guest services are disrupted at the property.

Risks Response

Machinery Breakdown is a benefit under Business Pack or Commercial Property Insurance. It may respond to sudden breakdown of insured machinery.

Business Interruption

The Risks

Insured damage forces cabin closures and your booking income drops while repairs are being completed.

Risks Response

Business Interruption Insurance may respond to lost income and additional costs arising from an insured event interrupting your operations.

Commercial Property

The Risks

A storm or fire significantly damages your cabins, shared areas or contents and affects guest stays and bookings.

Risks Response

Commercial Property Insurance may respond to repair or replacement costs for insured buildings and contents damaged by an insured event.

Public Liability

The Risks

A guest trips on steps or pathways and makes a claim for injury and related loss at your property.

Risks Response

Public Liability Insurance may respond to third party injury and property damage claims arising from your business activities.

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Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.

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Businesses covered

Choose from over 1,000+ business types

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Products

Coverages for Bed & Breakfast and Holiday Cabins

Management Liability, Business Pack, and more for Bed & Breakfast and Holiday Cabins from leading insurers

Management Liability

Bundled insurance for executives and boards incl D&O, EPL, Statutory Liability and Tax Liability insurance

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Commercial Motor Fleet

Covers business vehicles for damage to your vehicle or a third party’s, property damage or injuries to others (excl CTP)

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Business Pack

Can include property, contents, glass, electrical equipment, business interruption, theft, contents

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Cyber & Technology

Includes Professional Indemnity and Cyber & Technology Liability insurance for tech businesses

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Claim examples

Bed & Breakfast and Holiday Cabins claim examples

Real-world examples of common claims B&Bs and holiday cabins may face.

Theft or Damage to Contents
SCENARIO

After guests check out, the owner discovers linen, kitchen appliances and outdoor furniture have been stolen or damaged, requiring urgent replacement to continue taking bookings.

WHY IT’S COVERED

Commercial Property Insurance may respond to loss or damage to insured contents and business property arising from theft or other insured events.

Building or Cabin Damage
SCENARIO

A burst pipe inside a holiday cabin floods the bedroom and living area, damaging floors, walls and furniture. The cabin becomes unusable for weeks while repairs are completed.

WHY IT’S COVERED

Commercial Property Insurance may respond to repair or replacement costs for insured buildings and contents damaged by an insured event. Business Interruption Insurance may also respond to income losses during the period of closure.

Damage to Guest Belongings
SCENARIO

During room servicing, cleaning staff accidentally spill water onto a guest’s laptop left on the desk. The device is damaged and the guest seeks compensation from the B&B owner for repair or replacement.

WHY IT’S COVERED

Public Liability Insurance may respond to third party property damage claims arising from your business activities.

Guest Injury on Property
SCENARIO

A guest slips on a wet bathroom floor inside their cabin after a shower and injures their back. They need medical treatment and later make a claim against the accommodation owner for pain, suffering and related expenses.

WHY IT’S COVERED

Public Liability Insurance may respond to third party injury claims arising from your business premises and operations.

SCEANRIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

WHY IT'S COVERED

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

Theft or Damage to Contents

SCENARIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

WHY IT’S COVERED

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

SCENARIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

IS THIS COVERED?

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

SCEANRIO

After guests check out, the owner discovers linen, kitchen appliances and outdoor furniture have been stolen or damaged, requiring urgent replacement to continue taking bookings.

IS THIS COVERED?

Commercial Property Insurance may respond to loss or damage to insured contents and business property arising from theft or other insured events.

Theft or Damage to Contents
SCEANRIO

A burst pipe inside a holiday cabin floods the bedroom and living area, damaging floors, walls and furniture. The cabin becomes unusable for weeks while repairs are completed.

IS THIS COVERED?

Commercial Property Insurance may respond to repair or replacement costs for insured buildings and contents damaged by an insured event. Business Interruption Insurance may also respond to income losses during the period of closure.

Building or Cabin Damage
SCEANRIO

During room servicing, cleaning staff accidentally spill water onto a guest’s laptop left on the desk. The device is damaged and the guest seeks compensation from the B&B owner for repair or replacement.

IS THIS COVERED?

Public Liability Insurance may respond to third party property damage claims arising from your business activities.

Damage to Guest Belongings
SCEANRIO

A guest slips on a wet bathroom floor inside their cabin after a shower and injures their back. They need medical treatment and later make a claim against the accommodation owner for pain, suffering and related expenses.

IS THIS COVERED?

Public Liability Insurance may respond to third party injury claims arising from your business premises and operations.

Guest Injury on Property
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Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.

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Benefits

Why businesses trust upcover

Get quotes in minutes, adjust your cover as your business evolves, and lean on expert support to help you make confident insurance decisions.

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FAQs

Bed & Breakfast and Holiday Cabins insurance queries

How do I make a claim?

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You should notify your insurer as soon as you become aware of a claim or circumstance that may give rise to a claim which could include a client complaint, you discovering an incident or an allegation of harm. Claims should be made in writing and handled in line with the claims notification requirements which will be outlined in your policy wording.
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How do I make a claim?

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What is a Certificate of Currency?

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A Certificate of Currency is issued by an insurance company and is something you can use as proof that your existing insurance policy is valid. It contains all the information regarding your policy. You may be asked from time to time to prove your insurance - for loans to your business, for landlords of your premises, or for certain clients you might have. The moment you purchase your insurance from upcover you can send your proof of insurance to whoever requires it, at just a click of a button.
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What is a Certificate of Currency?

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How quickly do I need to report an incident to my insurer?

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You should notify your insurer as soon as you become aware of any incident, claim, or circumstance that may give rise to a claim. Professional Indemnity insurance typically operates on a "claims made and notified" basis, meaning both the claim must be made against you AND you must notify the insurer during the active insurance period (or discovery period if applicable). Late notification after policy expiry may not be covered unless you have purchased an extended discovery period. Prompt notification is essential to protect your rights under your insurance.
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How quickly do I need to report an incident to my insurer?

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What is a retroactive date?

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A retroactive date is the earliest date from which a claim can arise and still be covered under your policy. Professional Indemnity and certain other claims-made policies will only respond to claims arising from acts, errors or omissions that occurred on or after the retroactive date listed in your policy schedule. If an incident occurred before your retroactive date, it typically will not be covered even if the claim is made during the current policy period. Maintaining continuous cover without gaps helps protect your retroactive date — check your policy schedule or ask your broker if you are unsure of your retroactive date.
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What is a retroactive date?

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Do holiday cabins need Public Liability insurance?

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Public Liability insurance is designed to cover claims where a client or member of the public is injured or their property is damaged as a result of the services you provide. While it is not a legal requirement for holiday cabins in Australia, it is commonly held by holiday cabins across Australia. Many clients, venues and booking platforms may require you to hold a current Public Liability policy before they will engage your services. Without this type of cover, you could be personally liable for legal costs and compensation claims. Speaking with an insurance broker can help you understand whether Public Liability cover is appropriate for your circumstances.
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Do holiday cabins need Public Liability insurance?

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