Small Businesses
Tech Companies
Motor & Fleet

Common industry risks   

Understanding the risks in your industry and how our comprehensive coverage responds to protect your business.

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The Risks

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Risks Response

Glass Cover

A front door, window or bathroom fitting is cracked or smashed and requires urgent repair or temporary protection.

Glass Cover is a benefit commonly included under Business Pack Insurance. It may respond to accidental breakage of insured glass at your premises.

Machinery Breakdown

A boiler, compressor or other key system suddenly fails and hot water or essential guest services are interrupted.

Machinery Breakdown is a benefit under Business Pack or Commercial Property Insurance. It may respond to sudden breakdown of insured machinery.

Business Interruption

Insured damage forces room closures and your bookings and revenue drop while repairs are being completed.

Business Interruption Insurance may respond to lost income and additional costs arising from an insured event interrupting your operations.

Commercial Property

A storm or fire damages your rooms, reception or shared areas and interrupts your trading and business operations.

Commercial Property Insurance may respond to repair or replacement costs for insured buildings, contents and stock damaged by an insured event.

Public Liability

A guest slips on a wet foyer floor and makes a claim for injury and related losses during their stay.

Public Liability Insurance may respond to third party injury and property damage claims arising from your business activities.

Glass Cover

The Risks

A front door, window or bathroom fitting is cracked or smashed and requires urgent repair or temporary protection.

Risks Response

Glass Cover is a benefit commonly included under Business Pack Insurance. It may respond to accidental breakage of insured glass at your premises.

Machinery Breakdown

The Risks

A boiler, compressor or other key system suddenly fails and hot water or essential guest services are interrupted.

Risks Response

Machinery Breakdown is a benefit under Business Pack or Commercial Property Insurance. It may respond to sudden breakdown of insured machinery.

Business Interruption

The Risks

Insured damage forces room closures and your bookings and revenue drop while repairs are being completed.

Risks Response

Business Interruption Insurance may respond to lost income and additional costs arising from an insured event interrupting your operations.

Commercial Property

The Risks

A storm or fire damages your rooms, reception or shared areas and interrupts your trading and business operations.

Risks Response

Commercial Property Insurance may respond to repair or replacement costs for insured buildings, contents and stock damaged by an insured event.

Public Liability

The Risks

A guest slips on a wet foyer floor and makes a claim for injury and related losses during their stay.

Risks Response

Public Liability Insurance may respond to third party injury and property damage claims arising from your business activities.

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Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.

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Businesses covered

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Products

Coverages for Hotels & Motels

Professional Indemnity, Commercial Motor Fleet, and more for Hotels & Motels from leading insurers

Professional Indemnity

Covers negligence claims from third parties to help protect your business from professional errors

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Commercial Motor Fleet

Covers business vehicles for damage to your vehicle or a third party’s, property damage or injuries to others (excl CTP)

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Business Pack

Can include property, contents, glass, electrical equipment, business interruption, theft, contents

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Cyber & Technology

Includes Professional Indemnity and Cyber & Technology Liability insurance for tech businesses

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Claim examples

Hotels & Motels claim examples

Real-world examples of how our insurance helps protect Hotel or Motel and their clients

Legionella Closure
SCENARIO

Legionella is detected in the motel’s water system and a public authority orders part of the premises to close while testing, treatment, and remediation are carried out.

WHY IT’S COVERED

Business Interruption Insurance may respond to income losses arising from an authority-ordered closure. Cover for legionella or infectious disease events may be available as a policy extension.

Smashed Entry Glass
SCENARIO

Overnight, the motel’s front glass entry door is shattered, leaving reception exposed and requiring urgent temporary boarding before replacement glass can be fitted.

WHY IT’S COVERED

Glass Cover is a benefit commonly included under Business Pack Insurance. It is designed to respond to accidental breakage of insured glass at your premises, including temporary protection and replacement costs.

Storm Damage Room Closures
SCENARIO

A severe storm damages the motel roof and several guest rooms. Water enters the premises, repairs are needed urgently, and multiple bookings are cancelled during closure.

WHY IT’S COVERED

Commercial Property Insurance is designed to respond to insured storm and water damage to your premises and contents. Business Interruption Insurance is designed to respond to lost income and additional costs incurred during the period of closure.

Guest Slip in Lobby
SCENARIO

A guest slips on rainwater tracked into the motel lobby, fractures their wrist, and alleges the business failed to keep the common area safe during check-in.

WHY IT’S COVERED

Public Liability Insurance may respond to third party injury claims arising from your business premises and operations.

SCEANRIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

WHY IT'S COVERED

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

Legionella Closure

SCENARIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

WHY IT’S COVERED

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

SCENARIO

A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.

IS THIS COVERED?

Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.

SCEANRIO

Legionella is detected in the motel’s water system and a public authority orders part of the premises to close while testing, treatment, and remediation are carried out.

IS THIS COVERED?

Business Interruption Insurance may respond to income losses arising from an authority-ordered closure. Cover for legionella or infectious disease events may be available as a policy extension.

Legionella Closure
SCEANRIO

Overnight, the motel’s front glass entry door is shattered, leaving reception exposed and requiring urgent temporary boarding before replacement glass can be fitted.

IS THIS COVERED?

Glass Cover is a benefit commonly included under Business Pack Insurance. It is designed to respond to accidental breakage of insured glass at your premises, including temporary protection and replacement costs.

Smashed Entry Glass
SCEANRIO

A severe storm damages the motel roof and several guest rooms. Water enters the premises, repairs are needed urgently, and multiple bookings are cancelled during closure.

IS THIS COVERED?

Commercial Property Insurance is designed to respond to insured storm and water damage to your premises and contents. Business Interruption Insurance is designed to respond to lost income and additional costs incurred during the period of closure.

Storm Damage Room Closures
SCEANRIO

A guest slips on rainwater tracked into the motel lobby, fractures their wrist, and alleges the business failed to keep the common area safe during check-in.

IS THIS COVERED?

Public Liability Insurance may respond to third party injury claims arising from your business premises and operations.

Guest Slip in Lobby
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Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.

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Get quotes in minutes, adjust your cover as your business evolves, and lean on expert support to help you make confident insurance decisions.

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FAQs

Hotels & Motels insurance queries

How do I make a claim?

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You should notify your insurer as soon as you become aware of a claim or circumstance that may give rise to a claim which could include a client complaint, you discovering an incident or an allegation of harm. Claims should be made in writing and handled in line with the claims notification requirements which will be outlined in your policy wording.
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How do I make a claim?

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What is a Certificate of Currency?

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A Certificate of Currency is issued by an insurance company and is something you can use as proof that your existing insurance policy is valid. It contains all the information regarding your policy. You may be asked from time to time to prove your insurance - for loans to your business, for landlords of your premises, or for certain clients you might have. The moment you purchase your insurance from upcover you can send your proof of insurance to whoever requires it, at just a click of a button.
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What is a Certificate of Currency?

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How quickly do I need to report an incident to my insurer?

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You should notify your insurer as soon as you become aware of any incident, claim, or circumstance that may give rise to a claim. Professional Indemnity insurance typically operates on a "claims made and notified" basis, meaning both the claim must be made against you AND you must notify the insurer during the active insurance period (or discovery period if applicable). Late notification after policy expiry may not be covered unless you have purchased an extended discovery period. Prompt notification is essential to protect your rights under your insurance.
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How quickly do I need to report an incident to my insurer?

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What is a retroactive date?

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A retroactive date is the earliest date from which a claim can arise and still be covered under your policy. Professional Indemnity and certain other claims-made policies will only respond to claims arising from acts, errors or omissions that occurred on or after the retroactive date listed in your policy schedule. If an incident occurred before your retroactive date, it typically will not be covered even if the claim is made during the current policy period. Maintaining continuous cover without gaps helps protect your retroactive date — check your policy schedule or ask your broker if you are unsure of your retroactive date.
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What is a retroactive date?

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What factors might impact the cost of policy premiums of insurance for hotel?

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The cost of insurance for hotel in Australia varies depending on several factors. These typically include the nature and scope of your business activities, annual turnover, number of employees, location, claims history, and the cover limits and the applicable excess. For Commercial Motor cover, insurers also consider vehicle make, model, value, usage and driving history. Where additional covers such as Professional Indemnity or Cyber insurance are relevant to your operations, the services you provide and the sensitivity of data you hold may also affect your premium. Because each business is different, costs can vary significantly and premiums may change at renewal in line with risk and claims experience.
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What factors might impact the cost of policy premiums of insurance for hotel?

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Do hotels need Public Liability insurance in Australia?

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Public Liability insurance is designed to cover claims where a client or member of the public is injured or their property is damaged as a result of the services you provide. While it is not a legal requirement for hotels in Australia, it is commonly held by hotels across Australia. Many clients, venues and booking platforms may require you to hold a current Public Liability policy before they will engage your services. Without this type of cover, you could be personally liable for legal costs and compensation claims. Speaking with an insurance broker can help you understand whether Public Liability cover is appropriate for your circumstances.
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Do hotels need Public Liability insurance in Australia?

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