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Key risks
Understanding the risks in your industry and how our comprehensive coverage responds to protect your business.
A front door, window or bathroom fitting is cracked or smashed and requires urgent repair or temporary protection.
Glass Cover is a benefit commonly included under Business Pack Insurance. It may respond to accidental breakage of insured glass at your premises.
A boiler, compressor or other key system suddenly fails and hot water or essential guest services are interrupted.
Machinery Breakdown is a benefit under Business Pack or Commercial Property Insurance. It may respond to sudden breakdown of insured machinery.
Insured damage forces room closures and your bookings and revenue drop while repairs are being completed.
Business Interruption Insurance may respond to lost income and additional costs arising from an insured event interrupting your operations.
A storm or fire damages your rooms, reception or shared areas and interrupts your trading and business operations.
Commercial Property Insurance may respond to repair or replacement costs for insured buildings, contents and stock damaged by an insured event.
A guest slips on a wet foyer floor and makes a claim for injury and related losses during their stay.
Public Liability Insurance may respond to third party injury and property damage claims arising from your business activities.
A front door, window or bathroom fitting is cracked or smashed and requires urgent repair or temporary protection.
Glass Cover is a benefit commonly included under Business Pack Insurance. It may respond to accidental breakage of insured glass at your premises.
A boiler, compressor or other key system suddenly fails and hot water or essential guest services are interrupted.
Machinery Breakdown is a benefit under Business Pack or Commercial Property Insurance. It may respond to sudden breakdown of insured machinery.
Insured damage forces room closures and your bookings and revenue drop while repairs are being completed.
Business Interruption Insurance may respond to lost income and additional costs arising from an insured event interrupting your operations.
A storm or fire damages your rooms, reception or shared areas and interrupts your trading and business operations.
Commercial Property Insurance may respond to repair or replacement costs for insured buildings, contents and stock damaged by an insured event.
A guest slips on a wet foyer floor and makes a claim for injury and related losses during their stay.
Public Liability Insurance may respond to third party injury and property damage claims arising from your business activities.
Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.
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Claim examples
Real-world examples of how our insurance helps protect Hotel or Motel and their clients
Legionella is detected in the motel’s water system and a public authority orders part of the premises to close while testing, treatment, and remediation are carried out.
Business Interruption Insurance may respond to income losses arising from an authority-ordered closure. Cover for legionella or infectious disease events may be available as a policy extension.
Overnight, the motel’s front glass entry door is shattered, leaving reception exposed and requiring urgent temporary boarding before replacement glass can be fitted.
Glass Cover is a benefit commonly included under Business Pack Insurance. It is designed to respond to accidental breakage of insured glass at your premises, including temporary protection and replacement costs.
A severe storm damages the motel roof and several guest rooms. Water enters the premises, repairs are needed urgently, and multiple bookings are cancelled during closure.
Commercial Property Insurance is designed to respond to insured storm and water damage to your premises and contents. Business Interruption Insurance is designed to respond to lost income and additional costs incurred during the period of closure.
A guest slips on rainwater tracked into the motel lobby, fractures their wrist, and alleges the business failed to keep the common area safe during check-in.
Public Liability Insurance may respond to third party injury claims arising from your business premises and operations.
A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.
Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.
A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.
Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.
A support worker gave a participant the wrong medication due to a mislabeled pillbox. The participant experienced severe drowsiness and dehydration, requiring overnight hospitalization.
Costs included $8,200 for hospital and rehabilitation, $12,500 for legal defence, and a $7,500 settlement to resolve the claim out of court.
Important: Scenarios are examples only. Coverage is subject to policy terms, conditions and exclusions. Limits and sub-limits might apply. Policy wordings vary between insurers. Refer to the PDS or Policy Wording for details.
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